07-08-2019 08:42 AM
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12-17-2019 11:13 PM
Any update? It would be nice to have some indication, of how much out in the future, is this going to be. I could not imagine this would take that long. And yes if its going to be another year, or 6 months or 3 months then we can plan out workflows accordingly. PLEASE PROVIDE UPDATES ON WHEN TO EXPECT THIS IN THE MARTKET PLACE OR AS BETA TESTING? I have had VoIP since 2003 & followed MS O365 as it came out. It has been very disappointing that MS does not give this feature a top priority- Even S4B did not have company wide call recording. The 3rd party vendors such as Aptela from 2003, Vocalocity, Vonage and Ring, all provide company wide recording. If we are moving to all digital then how can we not include Voice recording with transcription in TEAMS to realize what your team member may have communicated with a customer who calls again. If TEXT is, then what about voice? Talk achieves more than text and is more efficient.! Talk should be a higher priority for high hourly wage earners. Time is money- rather than typing we may like to get it done on the phone-this needs to be logged for a business. This is so basic to improve CRM. Changing voice systems with trees can be more complex than just migrating data in clouds. Being able to build it into TEAMS is E'ssential. PLEASE MS-O365-S4B-TEAMS, JUST THINK, HOW TO MAKE OUR LIVES MORE EFFICIENT - AND TALK WE ALL DO! INDEED! PLEASE UPDATE ON CURRENT STATUS- O365 WITHOUT VOICE TRACKING/LOGGING IS ANCIENT WORKFLOW FROM THE 1900s. Creates transparency and accountability to the majority of our communications. This is 2020 now in less than 2 weeks!
12-18-2019 04:20 AM
12-18-2019 05:53 AM
01-03-2020 07:27 AM
You should check the compliance recording mentioned in this session:
There are a couple of Microsoft partners providing this in the preview program now, contact them and you might be able to join their preview. Or wait for GA in Q1 2020.
Routing all calls via a SBC is not possible and even if it were possible not a good idea.
01-03-2020 08:46 AM - edited 01-03-2020 08:46 AM
@andrewinfinitel > Thanks for the workaround suggestion. Do you know if that is enabled through the 'Prevent toll bypass and send calls through the PSTN' Calling Policy setting?
Setting this to On will send calls through the PSTN and incur charges rather than sending them through the network and bypassing the tolls.
01-03-2020 08:49 AM
Thanks @Linus Cansby I just watched that now. One worrying comment from the Q&A was thatMedia Bypass would not be compatible with call recording.
Good to see AudioCodes are on the partner list since we are already working with them. I'll see if they can give us any further info.
01-05-2020 03:29 AM - edited 01-05-2020 03:30 AM
No, Prevent toll bypass and send calls through the PSTN is to prevent toll bypass, so if you are located in India and calls a UK number toll bypass would send out the call on a UK PSTN gateway so you can get a lower cost on the call, but in some countries that is not allowed. So this setting is only for PSTN calls from Teams and not Teams calls (VoIP).
01-10-2020 05:36 AM