Forum Discussion
Recording phone call
AFAIK, compliant call recording can be acheived with Microsoft Teams but can only be achieved with Direct Routing. See article here:
https://docs.microsoft.com/en-us/MicrosoftTeams/direct-routing-plan
I have heard that Microsoft do intend to develop and introduce this feature at a later date for commercial customers via the standard Phone System and Call Plans; however it's not currently on the Microsoft 365 road map.
Hope that answers your question
Best, Chris
- Thanks Guillaume,
Yes - I understand completely. The point is that it is possible today to use Microsoft Teams for compliant call recording in the Direct Routing scenario. However, most organisations want to see it within Microsoft's phone system so they don't have to have Direct Routing. They want, as you say, all in one.
So it will be some time before this comes in. As Adam says, the uservoice will help but it is known that Microsoft have compliant call recording on their radar and hopefully this will be sooner rather than later. Some organisations are holding off on voice because of this. It was a big reason why many companies didn't go all in on Skype for Business.
Hope that clarifies.
Best, ChrisAny update? It would be nice to have some indication, of how much out in the future, is this going to be. I could not imagine this would take that long. And yes if its going to be another year, or 6 months or 3 months then we can plan out workflows accordingly. PLEASE PROVIDE UPDATES ON WHEN TO EXPECT THIS IN THE MARTKET PLACE OR AS BETA TESTING? I have had VoIP since 2003 & followed MS O365 as it came out. It has been very disappointing that MS does not give this feature a top priority- Even S4B did not have company wide call recording. The 3rd party vendors such as Aptela from 2003, Vocalocity, Vonage and Ring, all provide company wide recording. If we are moving to all digital then how can we not include Voice recording with transcription in TEAMS to realize what your team member may have communicated with a customer who calls again. If TEXT is, then what about voice? Talk achieves more than text and is more efficient.! Talk should be a higher priority for high hourly wage earners. Time is money- rather than typing we may like to get it done on the phone-this needs to be logged for a business. This is so basic to improve CRM. Changing voice systems with trees can be more complex than just migrating data in clouds. Being able to build it into TEAMS is E'ssential. PLEASE MS-O365-S4B-TEAMS, JUST THINK, HOW TO MAKE OUR LIVES MORE EFFICIENT - AND TALK WE ALL DO! INDEED! PLEASE UPDATE ON CURRENT STATUS- O365 WITHOUT VOICE TRACKING/LOGGING IS ANCIENT WORKFLOW FROM THE 1900s. Creates transparency and accountability to the majority of our communications. This is 2020 now in less than 2 weeks!
- Did you vote for these features in UserVoice? Microsoft checks those more than the boards here.
- thanks for the very clear explanation !
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