SOLVED

Recorded meetings students can only view audio with black screen

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Occasional Visitor

At my school we are using Microsoft Teams for remote learning. We want our teachers to be able to teach live lessons and record them for students who cannot attend live. When the recording is shared the screen is all black with only audio. How do I fix this? This is essential to teacher training and remote learning.

1 Reply
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Seems there’s been something wrong in the backend of the Stream service. Is this happening to allé recorded meetings?

I’d create a ticket with Microsoft

Adam