Forum Discussion
MTSBob
Sep 29, 2020Steel Contributor
Phone system Auto-Attendant - default automatic choice?
Currently, a client of mine has an Auto-Attendant setup with a series of choices for the caller - "Press 0 for x...Press 1 for y" etc.
If for whatever reason, they do not make a selection, the menu of choices is re-played for them to select from again, and then, if they don't make a selection, they are disconnected.
Is there any way to change that behavior to instead route the person to an Operator, or some other default choice, if they fail to make a selection? This particular business receives a lot of calls from seniors who often are unable to navigate even simple voice prompts, so we tend to lose their calls because of this.
Bob
- Hi @Bob Majoney
Uservoice open for this one here
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38227330-auto-attendant-time-out-options
Would vote to push up the agenda. Personally would love to see this I voted myself - it's a critical feature!
Hope that answers your question
Best, Chris
2 Replies
- Hi @Bob Majoney
Uservoice open for this one here
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38227330-auto-attendant-time-out-options
Would vote to push up the agenda. Personally would love to see this I voted myself - it's a critical feature!
Hope that answers your question
Best, Chris- MTSBobSteel ContributorVoted. Thank you!