Forum Discussion
Outlook contacts not syncing with Teams, why?
Hi, according to this : https://techcommunity.microsoft.com/t5/microsoft-teams/o365-outlook-contacts-not-syncing-with-teams/m-p/359161
You need to have a company name for every contact you want to sync to Teams.
Why does it have to be like this. I have and lot's my customers do not understand this. In Skype for business this was so much better.
Why do I need to add a company name for eg. my parents, my friends if I want to call them. This is pointless and I think this needs to be fixed.
As from my point of view this is a major issue and a real bad feature for this kind of function.
KaiStenberg Please try adding a contact in Outlook with just a name and a phone number. Sign out of Teams desktop manually (top right corner) and back in again. Does it appear under Calls -> Contacts in Teams?
16 Replies
- Import Your Contacts Again
Make sure your Outlook address book is properly synched with Teams. One reason why Teams can't find your contacts is that Outlook contacts failed to sync or import to Teams. Launch Outlook and select the address book. Then click the first contact and then select all contacts.
Hope This Works,
Peter Hi again, new issues regarding to contacts.
When under calls--> Contacts and searching, it seems to just find the one you have in your list. But if you choose to add a new then it search the whole global address list from what I see.
Why not just do that from "find" functions and why does it still not import the whole list from you local GAL? This is still strange.
KaiStenberg Hello, if you want the contacts to show up in Teams (under Calls -> Contacts) they will when they have been assigned a phone number. Just added a contact in Outlook to verify, it didn't populate in Teams until I added a number to the contact.
Just to be clear. I did only add the name, email and phone in the above scenario. A manual sign out / sign with the Teams client quickened the contact appearing in Teams.
ChristianBergstrom but if I have already lot's of contacts in outlook, who does not appear until I add a company name in outlook eg. Private or the real company name
KaiStenberg That's a fair question. I suppose our environments aren't identical. The Outlook contacts you're adding a company name to already have a phone number? Do you have any contact that's missing a phone number you could test and add a number to? Or just reproduce the scenario I described earlier. It would be interesting to know the outcome.
