06-23-2020 04:37 AM
06-23-2020 04:37 AM
You need to have a company name for every contact you want to sync to Teams.
Why does it have to be like this. I have and lot's my customers do not understand this. In Skype for business this was so much better.
Why do I need to add a company name for eg. my parents, my friends if I want to call them. This is pointless and I think this needs to be fixed.
As from my point of view this is a major issue and a real bad feature for this kind of function.
06-23-2020 04:49 AM - edited 06-23-2020 04:57 AM
@Kai Stenberg Hello, if you want the contacts to show up in Teams (under Calls -> Contacts) they will when they have been assigned a phone number. Just added a contact in Outlook to verify, it didn't populate in Teams until I added a number to the contact.
Just to be clear. I did only add the name, email and phone in the above scenario. A manual sign out / sign with the Teams client quickened the contact appearing in Teams.
06-23-2020 05:29 AM
@Kai Stenberg That's a fair question. I suppose our environments aren't identical. The Outlook contacts you're adding a company name to already have a phone number? Do you have any contact that's missing a phone number you could test and add a number to? Or just reproduce the scenario I described earlier. It would be interesting to know the outcome.
06-23-2020 05:36 AM
06-23-2020 11:44 PM
Hi @bec064, this was interesting. Added a new contact without email address just company name and phonenumber on E164 standard. Did a restart and it was added.
But old contacs does not show up for some reason if I don't add a company name. Real strange.
06-24-2020 12:00 AM
Hi again @bec064 I think I have a conclusion.
Just add a new contact or update an old one and restart Teams and it will show up.
Thanks for pushing me testing different way to figure this out.
Problem solved for now I think. Have a great day and stay safe.
06-26-2020 08:37 AM
@Kai Stenberg Should new outlook contacts continue to sync after I sign out once or am I going to have to sign out and in everytime I add a contact? We are also experiencing a lot of issues where signing out and in does not resolve the sync issue.