Forum Discussion
Outlook Add-in Missing
Dear all I am unable to make the Outlook plugin work for one of our employees. I know where the plugin-in is located on the computer and when I add it manually - nothing happens. I have also refo...
Taimur10 This page explains it all https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook
Go to the Troubleshooting part as well https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook#troubleshooting
If Teams is installed and you're having all prerequisites for the add-in to show up in the Outlook client, but it doesn't, my experience is that this process will enable it.
- Restart the Teams desktop client.
- Sign out and then sign back in to the Teams desktop client.
- Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)
Yes he can connect - he has an Office 365 license from our company.
I have no idea why I cannot make the plugin work for him.
When I load the plugin manually (using the COM Add-in), I get no error message - but also nothing happens
Another thing to check will be to check the Org Upgrade mode, and also what is this individual user account upgrade mode set too in the admin center. It should be Teams Only or Skype with Meetings/Collab modes.
