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ralphssg's avatar
ralphssg
Copper Contributor
Nov 23, 2020

Offered webcam settings are insufficient, no widescreen mode

Hello Microsoft!

 

As you know, many of your cliënts, like me, are ought to work from home during this pandemic. The use of your Microsoft Teams-software has increased a lot. You are working hard to update this software every week, I image. I bought a Logitech C310-webcam, so I can work from home. The webcam is from a hardware specs point of view just fine, but Logitech isn't supplying the most advanced and updated software for it, in terms of drivers or control-software. However, it provides a widescreen-setting. When choosing this, it isn't mitigated to Microsoft Teams. There, it just reverts to the standard setting. There is no way I can change the webcam into widescreen-mode within the Teams-settings. I asked the people over there at Logitech to update there drivers/software so it works better with Teams. And I asked to get in contact with you, so you may work together to make a solution. I don't know who's to make the biggest effort, but I would point out that I'm just a user who misses a bit of essential functionaity. I would really appreciate the effort, knowing that this will be helpful for a lot of other customers. So would you be able to reply to this request within 2 weeks time, so I can be informed about the possibilities, the things that can't or won't be done? And of course that what will be done :). All right, I'm using a C310 cam with control software build 2.10.4.0 from the year 2020. Logitech's driver version is 13.80.853.0 (from the magical year.... 2012 :p). 

 

1 Reply

  • Hi,

     

    The resolution of the C310 is 1280x720 and that is supported by Teams. But Teams will also crop the picture at the viewer side so that the video fits in the Teams window, so if the viewer changes the size of the Teams window the video will crop to match that. Viewers can select if they want Teams to crop the video picture or not by using the settings Fit to frame and Fill frame.

    Adjust your view in a Teams meeting - Office Support (microsoft.com)

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