Notifications cuts out Teams audio when using wireless headphones and USB microphone simultaneously

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Occasional Visitor

So my problem is that when I'm using an USB-microphone (HyperX Quadcast) and wireless headphones (Plantronics Voyager Focus UC via BT600) when on a Microsoft Teams meeting and when I get any notification (Outlook, Windows, Teams, etc.) the Teams audio (both input and output) cuts out for couple of seconds before recovering.

 

There is no such problem when I'm using either wireless headphones with it's integrated microphone or the USB-microphone with wired headphones connected to it via 3,5mm plug.

 

So far Teams is the only app having this problem in my case.

1 Reply

Hi @SirPyke, is it possible that you configured your headset as default sound output in Windows? You can check this setting by clicking on the speaker symbol in the task bar in the upper right corner. When there is your headset configured, try to switch this to your built in speaker. Or did you install the Plantronics Hub software on the system?

 

Screenshot 2020-12-20 180103.jpg