We have been looking at implement "New" Teams 2.0 as we are having multiple issues with the current Teams version.
However, when we apply the new Teams we have found when we try to transfer a call to a CQ or AA it searches for the account fine but after selecting it changes to unknown user and fails the transfer.
I understand New Teams is still in development and just wondered if anyone else has been having similar issues?
JcarrMbro Hi, yeah we're having the exact same issue. It's been escalated at the moment to a senior technical advisor but it's the same exact issue at our side. Essentially users, workroom phones all work fine but for any resource accounts & call queues, when attempting to transfer they just immediately fail as an unknown user.
It's very problematic at the moment as we've had to revert back to old teams and with it we've been faced with the dreaded teams 'crackle' so for certain staff members, they can't hear callers clearly due to horrendous crackle & static.
Microsoft are on it but at the moment it's a bit of a nightmare for everyone involved. Here's to hoping it's all sorted ASAP! Can't believe more people have corroborated this with you.
It's very problematic at the moment as we've had to revert back to old teams and with it we've been faced with the dreaded teams 'crackle' so for certain staff members, they can't hear callers clearly due to horrendous craftsman bedroom design [link removed by admin] crackle & static.
Microsoft are on it but at the moment it's a bit of a nightmare for everyone involved. Here's to hoping it's all sorted ASAP! Can't believe more people have corroborated this with you.
