Forum Discussion
gdackerm
Nov 04, 2021Brass Contributor
New error with Teams Call Queue Voicemail
Starting this week we have a Call Queue error. This was working previously and we had reports from users saying that callers just had music and never had the option to leave a voicemail. Opening th...
tpeyton
Nov 05, 2021Copper Contributor
I have the same issue, just started this morning. Callers are not getting forwarded to the voicemail anymore and the red message just appeared in the call queue settings.
gdackerm
Nov 05, 2021Brass Contributor
tpeyton, good to know others see this as well but I'm sorry you have the same issue. I followed the support articles that seemed related but no resolution. The first was to ensure that Office365 had the correct Country, which is done. And that the language was selected in the Call Queue, which it is. I think something is going on here. I'm wondering if Microsoft launched some new feature during/part of the Ignite conference that had the side-effect?