Forum Discussion
Solved
Need to find who organization admin is
I had a user trying to set up a free Teams account in order to join a meeting hosted by one of our partners. He was unable to do so, getting an error that his email address hasn't been added to our organization's directory.
The problem here is that we've never set up anything with Teams, or anything online that I'm aware of. We don't have Office 365 or hosted Exchange, everything we have is on-premises.
The only people that would have set something up like this is myself (network admin) or my supervisor (VP of Technology) and neither of us have done it. How can I find out who the "admin" of this organization is so I can get this sorted out? I was thinking of evaluating Teams anyway as we're due to renew our Microsoft licensing and if it's a valuable tool I was going to look into options that include that in our pricing.
Hi jgrover ,
Either someone in your company has registered the domain or someone outside of your company may have. Either way contact details here of who to phone : -
Click the "Phone" tab - its hard to see.
As someone has registered the domain you won't be able to join teams with emails from your domain unless you take control of this domain and purchase some licenses. You can create a free Teams org if you happen to have another domain users can use :-
https://support.office.com/en-gb/article/sign-up-for-teams-free-70aaf044-b872-4c32-ac47-362ab29ebbb1
Hi jgrover ,
Either someone in your company has registered the domain or someone outside of your company may have. Either way contact details here of who to phone : -
Click the "Phone" tab - its hard to see.
As someone has registered the domain you won't be able to join teams with emails from your domain unless you take control of this domain and purchase some licenses. You can create a free Teams org if you happen to have another domain users can use :-
https://support.office.com/en-gb/article/sign-up-for-teams-free-70aaf044-b872-4c32-ac47-362ab29ebbb1
Thanks Andrew Hodges. I was able to open a support case with Microsoft on the issue. It appears that at some point a user signed up for a trial of some software and used their work email to do so. This created an "unmanaged tenant" in their system for our domain. They're sending me the instructions to do an admin takeover of the tenant which should get me squared away.
