MTR and sign in : server cannot be reached

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Occasional Contributor

Hello Microsoft community,

 

We have an issue with a MTR for a customer, Teams is onnecting correctly but I think we are facing some issues with Skype connection.

 

We get the following message on the MTR : "Server cannot be reached or the version of the server is not compatible ...." 

 

Teams Meetings are working fine. 

 

On the TAC : 

 

Capture.PNG

 

Have you already seen this issue ?

 

Thank you.

 

Nick 

1 Reply
This usually occurs when the lyncautodiscovery is still pointing to on-prem servers. Ensure you have the latest MTR client as that can address this issue. https://docs.microsoft.com/en-us/microsoftteams/rooms/rooms-release-note#48190-04062021