Jan 30 2020 04:04 AM
Jan 30 2020 04:04 AM
I'd like to ask if anyone knows how to fix an issue wherein a person cannot find another user externally in Teams however his colleagues in the same company can exchange messages to the same external user. Both the concerned user and the external user cannot find each other in Teams.
Jan 30 2020 05:30 AM
Hi @janefriolo ,
Is this when you are adding the external users email address to the big command bar at the top? Does it not come up with "Search for <email address>" externally?
Jan 30 2020 05:36 AM
@Andrew Hodges It's the icon on the left side we clicked. The box with a pen. The user was getting "We can't set up the conversation because your organizations are not set up to talk to each other." However his colleagues were able to message the external user. It seems to be an isolated issue.
Jan 30 2020 04:48 PM
Jan 30 2020 10:31 PM
Feb 21 2020 09:11 AM
@Chris Webb Does the whole org have to be teams only? or can a user be Teams Only and the Organization be Islands?
I am having an issue with ONE organization we can't seem to connect to. They are Islands, we are Islands, but I am Teams Only.
Feb 21 2020 09:13 AM
Feb 21 2020 10:51 AM
@Chris Webb you are right about the factors. We have a company who is Islands, using o365 and they can communicate with other companies except us using Teams. We can communicate with other companies using Teams, except them. We both have tickets open and no one can tell us why this is a problem.
Feb 21 2020 11:21 AM
Feb 21 2020 01:01 PM
Aug 05 2020 03:33 AM
Aug 05 2020 03:52 AM
@Danadkny Can you please share how did you create Business account? Is it in O365? If yes, is the domain published? What mode you are running in Teams?
Aug 05 2020 04:06 AM
im a bit mixed up..
i havent created a buisness,
when you create/signin the Teams, it asks you for what purpose,
i wrote "the work" option , and apperantly since then only trouble,,,
the client on my PC doesnt let me add my "private/family" one.
both of them are under the same user mail that i used, the only differnce is that one i marked the work option and the second i market the family and friends option.
the resukt is that from my mobile- i see both accounts, and i'm exposable to my friends only from the "private family " one.
from my desktop - which i need to be able to be exposed, and perfrom calls, i see only the "work acount" and its not editable.
it sends me a message that its available only for mobile use?!
dont know what to do..
Jun 15 2022 12:34 PM
We have Federated Trust setup with mutltiple domains and one of my executives can't search externally. It was functioning and then stopped. I've looked at his upgrade mode and he is on Teams only and still can't search for external users. Because there are multiple companies with their own domains, communicating from company to company is considered external, until we get everyone on a common domain. Would changing him to Islands create a huge problem?