Forum Discussion
MS Teams Crashes often on Core 2 Duo laptop
- Hi,
Sometimes it is not enough to have the right amount of memory spec wise as if older, it will be slower memory. As it is more the speed of memory that improves as 1GB is 1GB. Same is true for HDDs in terms of Solid State.
However sorry for propably stating the obvious.
I would try the web version if not done so already and see how that performs?
I would also check task manager and confirm that the memory and CPU utilisation are indeed coming from the Teams application? I am sure it will as it is quite thirsty but nothing that should stretch a relatively modern machine, which I appreciate this is probably not.
Also right click the Teams icon in the system tray and do get log. It might have something worthwhile.
Also how much CPU and memory are being utilised when Teams is closed and just the OS running out of interest.
However to summarise it does sound like the high mem and CPU utilisation are the problem but would be good to do a few more checks before spending your hard earned.
Thanks
Henry
ThereseSolimeno thanks for your kind message. I read the article and found it very interesting. It does explain several things that are commonly unknown to the regular user.
Surely, regular users will not post or report problems trying to disqualify any piece of software. So, the discussion of whether Teams is a memory hog or not, we can leave aside. I decided to post this because: a) I became terribly frustrated with MS Teams crashing so often on our Core 2 Duo laptop, b) I thought that other users could be experiencing similar problems, especially at this time on which the use of MS Teams has increased (exponentially?) at a global scale.
The fact of the matter is that our equipment suffers with MS Teams. This, to a point that I have decided of buying two new laptops for my kids. I was originally not considering to spend over 3,500 USD on short notice, but I did, also thinking of their future school work.
MS Teams crashes often on our 4GB RAM laptop on very simple tasks like switching users, opening documents, etc. It also freezes when muting/unmuting (up to 20+ secs), disabling/enabling the camera, resizing the window!, etc. We have no problems with other pieces of MS software.
Based on MS Teams behavior, I formatted the HD, loaded Windows 10 64 bits and loaded only MS Teams. No other software, antivirus, malware remover, or anything. MS Teams continued to struggle.
As I explained before, I am intrigued that MS Teams seems to work so well (in my personal experience) on regular cell phones, both Android and iOS. So, I concluded that a "light" version of MS Teams does exist. It would be great if the Windows app could become leaner or "lighter".
Also, I wanted to understand if the problems that we experienced were because of RAM Memory, processor speed/cores, software bugs or any other factors. This would allow me and others to make a better informed decision when purchasing a new laptop or upgrading our existing equipment.
So, I thank the kind feedback that I got for this post. I would even be willing to put our current 4 GB laptop to additional MS Teams testing to determine the root cause of the problems. Based on my current obtained results I believe that in order to attend Teams online meetings, 8GB of RAM are not just needed for a "better experience" but they are a minimum functional requirement.
Take care. Regards.
MicrosoftThank you for your comments, JCC77 I will pass them along our usual channels to the development team.