Sep 28 2021 12:46 AM
Hi there
I have an annoying problem in teams desktop app.
I experience that notifications dissapear in my chat with a colleque.
So here's what I do:
1. Send a message in a direct chat with the colleque.
2. Move away from teams to another app waiting for reply from my colleque.
3. Reply is shown on my iPhone.
4. When I go to teams desktop app to make my reply to my colleque - the reply he gave is not shown in the chat-thread in the desktop app! The message simply disappear...
When I restart the teams desktop app the messages are visible - until I post a new one and the story repeats itself...
Any suggestions til what can be done - I already tried to clear the cache folder in teams app - that didn't help.
Kind regards
Thomas
Sep 28 2021 12:58 AM - edited Sep 28 2021 01:00 AM
Please check if Cache is cleared in following locations and validate if the issue is fixed.
Also Please post your Teams desktop app version, Antivirus installed and check if same issue is replicated while using Teams Web browser mode
%AppData%\Microsoft\teams\application cache\cache
%AppData%\Microsoft\teams\blob_storage
%AppData%\Microsoft\teams\databases
%AppData%\Microsoft\teams\cache
%AppData%\Microsoft\teams\gpucache
%AppData%\Microsoft\teams\Indexeddb
%AppData%\Microsoft\teams\Local Storage
%AppData%\Microsoft\teams\tmp
%LocalAppData%\Google\Chrome\User Data\Default\Cache
%LocalAppData%\Google\Chrome\User Data\Default\Cookies
%LocalAppData%\Google\Chrome\User Data\Default\Web Data
Internet Explorer Temporary Internet Files
Internet Explorer Cookies
Please mark this as Best response if it helps resolving your issue
Sep 28 2021 01:40 AM
Sep 28 2021 04:18 AM
@tsiv_work : Sure, will wait for your response. If you are still facing issue...provide some information about Antivirus installed on your machine.
Sep 28 2021 04:56 AM
Actually it didn't work... after resetting my apple watch the problem persisted.
Now I tried to run multiple instances of teams instead of switching between 2 organizations using this guide: https://www.youtube.com/watch?v=XiKPKrWGgf4
It seems to make the difference although for now only a couple of hours of testing done.
It seems that the messages get's lost if I'm active on another organisation while the message is recieved. It arrives perfectly on my phone but when switching back to the organisation in the teams windows app the chat does not contain the message...
I believe it's a bug.
Sep 29 2021 09:41 AM
Sep 29 2021 09:21 PM
Hi there
No the problem gone away using the teams webapp along side with the normal teams desktop app.
Some chat messages obviously disappear when switching between organisations in the teams app.
Kind regards
Thomas
Sep 30 2021 11:44 PM