Forum Discussion

tsiv_work's avatar
tsiv_work
Copper Contributor
Sep 28, 2021

Missing notifications in chat...

Hi there   I have an annoying problem in teams desktop app.   I experience that notifications dissapear in my chat with a colleque.   So here's what I do: 1. Send a message in a direct chat wi...
microsoft teams
Surya_Pammi's avatar
Surya_Pammi
Iron Contributor
Sep 28, 2021

tsiv_work :

Please check if Cache is cleared in following locations and validate if the issue is fixed.
Also Please post your Teams desktop app version, Antivirus installed and check if same issue is replicated while using Teams Web browser mode

%AppData%\Microsoft\teams\application cache\cache
%AppData%\Microsoft\teams\blob_storage
%AppData%\Microsoft\teams\databases
%AppData%\Microsoft\teams\cache
%AppData%\Microsoft\teams\gpucache
%AppData%\Microsoft\teams\Indexeddb
%AppData%\Microsoft\teams\Local Storage
%AppData%\Microsoft\teams\tmp
%LocalAppData%\Google\Chrome\User Data\Default\Cache
%LocalAppData%\Google\Chrome\User Data\Default\Cookies
%LocalAppData%\Google\Chrome\User Data\Default\Web Data
Internet Explorer Temporary Internet Files
Internet Explorer Cookies

Please mark this as Best response if it helps resolving your issue

 

tsiv_work's avatar
tsiv_work
Copper Contributor
Sep 28, 2021
Hi there

Done what you asked - and right now it works.

I need to make sure that it works completely though. I removed a setting on my apple watch to "show notification from iphone on watch" - and I just need to see if this was the "sinner".

If it works after som further testing I'll mark your answer as the solution.

Kind regards
Thomas
  • Surya_Pammi's avatar
    Surya_Pammi
    Iron Contributor
    Sep 28, 2021

    tsiv_work : Sure, will wait for your response. If you are still facing issue...provide some information about Antivirus installed on your machine.

    • tsiv_work's avatar
      tsiv_work
      Copper Contributor
      Sep 28, 2021

      Surya_Pammi 

       

      Actually it didn't work... after resetting my apple watch the problem persisted.

       

      Now I tried to run multiple instances of teams instead of switching between 2 organizations using this guide: https://www.youtube.com/watch?v=XiKPKrWGgf4

       

      It seems to make the difference although for now only a couple of hours of testing done.

       

      It seems that the messages get's lost if I'm active on another organisation while the message is recieved. It arrives perfectly on my phone but when switching back to the organisation in the teams windows app the chat does not contain the message...

       

      I believe it's a bug.

      • Surya_Pammi's avatar
        Surya_Pammi
        Iron Contributor
        Sep 29, 2021
        Hello,
        Would like to understand if the issue is still persisting and you are facing message loss over Teams Web platform as well.

Resources