Forum Discussion
Missing messages in shared channels in Windows client
Hi, We've begun using the new "Shared Channels" extensively inside our org. However we've noticed a major bug which makes it impossible to use this new feature before it has been fixed: When ...
kaaremai this sounds like something to raise as a support request
StevenC365 where do I do this?
kaaremai In your admin portal, under Support .. New Service Request
- We have the exact same issue here... kaaremai, any response yet from MS Support?
Yes I got a response asking me to clear the Teams cache through these steps:
SpoilerClear Teams cache in Windows
- If Teams and outlook app is still running, right-click the Teams icon in the taskbar, and then select Quit and close outlook app as well.
- Open the Run dialog box by pressing the Windows logo key
+R. - In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
- Delete all files and folders in the %appdata%\Microsoft\Teams directory.
- Restart Teams.
Clear Teams cache in macOS
If Teams and outlook app is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q and close outlook app.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
ConsoleCopyrm -r ~/Library/Application\ Support/Microsoft/TeamsRestart Teams.
This does indeed fix the problem for PAST missing messages. We're currently investigating/observing if it also fixes the problem for future messages (messages being sent after the cache clearing).
