Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

Microsoft Teams won't allow me to sign in with another account

%3CLINGO-SUB%20id%3D%22lingo-sub-2814181%22%20slang%3D%22en-US%22%3EMicrosoft%20Teams%20won't%20allow%20me%20to%20sign%20in%20with%20another%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2814181%22%20slang%3D%22en-US%22%3E%3CP%3EI%20was%20previously%20using%20teams%20for%20high%20school%2C%20but%20now%20since%20I%20enrolled%20into%20college%20they%20require%20us%20to%20use%20the%20same%20platform.%20I%20reinstalled%20the%20app%2C%20cleared%20the%20cache(because%20it%20still%20remembered%20my%20email%20from%20high%20school)%20and%20cannot%20log%20in.%20At%20launch%20it%20gives%20me%20a%20prompt%20to%20sign%20in%20with%20my%20old%20account%20or%20sign%20in%20with%20a%20new%20one.%20Obviously%20I%20press%20the%20latter%20option%20and%20its%20stuck%20on%20a%20white%20screen%20with%20the%20logo%20on%20it%20and%20in%20the%20bottom%20corner%20it%20says%20%22Loading%20Microsoft%20Teams%22.%20I've%20left%20it%20like%20that%20for%20a%20few%20hours%20but%20no%20good.%20I%20can't%20even%20sign%20in%20on%20the%20website%20too%2C%20I%20click%20on%20the%20option%20to%20sign%20in%20with%20a%20new%20account%20and%20it%20refreshes%20the%20page%20and%20THE%20OPTION%20TO%20LOG%20IN%20WITH%20ANOTHER%20ACCOUNT%20IS%20GONE.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2814181%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUser%20Interface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

I was previously using teams for high school, but now since I enrolled into college they require us to use the same platform. I reinstalled the app, cleared the cache(because it still remembered my email from high school) and cannot log in. At launch it gives me a prompt to sign in with my old account or sign in with a new one. Obviously I press the latter option and its stuck on a white screen with the logo on it and in the bottom corner it says "Loading Microsoft Teams". I've left it like that for a few hours but no good. I can't even sign in on the website too, I click on the option to sign in with a new account and it refreshes the page and THE OPTION TO LOG IN WITH ANOTHER ACCOUNT IS GONE.

3 Replies
best response confirmed by Barko20 (New Contributor)
Solution
Hello,
Please try this
win+r --> %appdata% --> local ---> Teams folder remove.
it might be a cache problem.
how did you reinstall the app?
Also please try to unlink previous MS account from settings ---> Accounts
Thanks,

@eldiiarkg 

Thank you very much! I added my account by going through Settings > Accounts, cleared the cache, and when I rebooted teams my account was there in the prompt and I simply selected it.

 

Very quick and helpful response!

Hello,
Dear @Barko20
You are always welcome!
Glad to hear that it helped you :)