Oct 05 2021 11:02 AM
I was previously using teams for high school, but now since I enrolled into college they require us to use the same platform. I reinstalled the app, cleared the cache(because it still remembered my email from high school) and cannot log in. At launch it gives me a prompt to sign in with my old account or sign in with a new one. Obviously I press the latter option and its stuck on a white screen with the logo on it and in the bottom corner it says "Loading Microsoft Teams". I've left it like that for a few hours but no good. I can't even sign in on the website too, I click on the option to sign in with a new account and it refreshes the page and THE OPTION TO LOG IN WITH ANOTHER ACCOUNT IS GONE.
Oct 05 2021 01:09 PM
SolutionOct 05 2021 02:47 PM
Thank you very much! I added my account by going through Settings > Accounts, cleared the cache, and when I rebooted teams my account was there in the prompt and I simply selected it.
Very quick and helpful response!
Oct 07 2021 12:28 AM
Nov 14 2021 06:07 PM
@Barko20 I am facing the same issue . I changed one company to another & I am still getting old company login page & no any setting >account option on my MacBook Pro teams to add another accounts .
Tried uninstall & install but still not helpful .
Please advise .
Thanks
Mar 07 2022 12:18 PM
Mar 08 2022 11:54 AM
hi, did you manage to sort this out? my account is also linked to my uni account and doesn't get my an option to log out.
Mar 08 2022 03:23 PM
@carterstewart I had to log out of my "personal" hotmail login, and then it let me add my 2nd "work" account. Though one is actually a work account and the other is for a not-for-profit that I volunteer with.
Up till last week, I was able to have all 3 accounts and just flip between them.
May 05 2022 03:07 AM
@Ashwini620
1. Press Command + space
2. Enter: ~/Library/Application Support/Microsoft/Teams
3. Delete the file
Good luck!
Jul 06 2022 10:58 AM
I have the same issue changed company Teams wants me to login with old company e-mail. i tried re-installing--didn't work, same request. I don't have a/Library/Application Support/Microsoft/Teams path. only up to Microsoft.
Sep 13 2022 01:19 PM
@Barko20 hi! How do I clear the cache once I go to Settings, Accounts?
Sep 19 2022 08:28 AM
I'm on a Mac. @Barko20 Same issue here. I've tried deleting and redownloading Teams, but it still pops up using my previous college account and will not allow me to bypass it.
Oct 12 2022 03:35 PM
Oct 21 2022 03:00 PM
This was Super helpful when I realized I have to delete the whole teams folder, thank you so much @Waisze
Aug 18 2023 11:23 AM
Oct 05 2021 01:09 PM
Solution