Microsoft Teams won't allow me to sign in with another account

[Barko20]

I was previously using teams for high school, but now since I enrolled into college they require us to use the same platform. I reinstalled the app, cleared the cache(because it still remembered my email from high school) and cannot log in. At launch it gives me a prompt to sign in with my old account or sign in with a new one. Obviously I press the latter option and its stuck on a white screen with the logo on it and in the bottom corner it says "Loading Microsoft Teams". I've left it like that for a few hours but no good. I can't even sign in on the website too, I click on the option to sign in with a new account and it refreshes the page and THE OPTION TO LOG IN WITH ANOTHER ACCOUNT IS GONE.

[#2 · Accepted solution]

Hello,
Please try this
win+r --> %appdata% --> local ---> Teams folder remove.
it might be a cache problem.
how did you reinstall the app?
Also please try to unlink previous MS account from settings ---> Accounts
Thanks,

[#3]

@eldiiarkg 

Thank you very much! I added my account by going through Settings > Accounts, cleared the cache, and when I rebooted teams my account was there in the prompt and I simply selected it.

Very quick and helpful response!

[#4]

Hello,
Dear @Barko20
You are always welcome!
Glad to hear that it helped you 🙂

[#5]

@Barko20  I am facing the same issue . I changed one company to another & I am still getting old company login page & no any setting >account option on my MacBook Pro teams to add another accounts .

Tried uninstall & install but still not helpful .
Please advise .

Thanks

[#6]

I had 3 different accounts working just fine until last week, then poof, something changed and one of them disappeared. I have no option to clear a cache in my settings nor the ability to "add a new" account. Very frustrating that I had no issues moving between accounts for 2 years and then suddenly problems

[#7]

hi, did you manage to sort this out? my account is also linked to my uni account and doesn't get my an option to log out.

[#8]

@carterstewart I had to log out of my "personal" hotmail login, and then it let me add my 2nd "work" account. Though one is actually a work account and the other is for a not-for-profit that I volunteer with.

Up till last week, I was able to have all 3 accounts and just flip between them.

[#9]

@Ashwini620 
1. Press Command + space

2. Enter: ~/Library/Application Support/Microsoft/Teams

3. Delete the file

Good luck!

[#10]

I have the same issue changed company Teams wants me to login with old company e-mail.  i tried re-installing--didn't work, same request. I don't have a/Library/Application Support/Microsoft/Teams path. only up to Microsoft.  

@Waisze 

[#11]

@Barko20 hi! How do I clear the cache once I go to Settings, Accounts?

[#12]

I'm on a Mac. @Barko20 Same issue here. I've tried deleting and redownloading Teams, but it still pops up using my previous college account and will not allow me to bypass it. 

[#13]

I just used this and then reopened Microsoft Teams. Seemed to do the trick. Thanks!

[#14]

This was Super helpful when I realized I have to delete the whole teams folder, thank you so much @Waisze 

[#15]

On mac, you need to remove `~/Library/Application Support/Microsoft/Teams`.

How has this been a problem for two years?

Supporting multiple accounts is a basic feature. This is a deal breaker for anyone who wants to use Teams.

Teams is the worst chat app. I only use it when I'm forced to. And even then, I'm filled with immense dread. It literally never works. Anything is better. Just sending email is better.

Mailing a **bleep**ing letter is better than using Teams.