Microsoft Teams Theme Icon Does not Update

New Contributor

Hi,

 

For some reason, every time I try to change the icon associated to a Teams group, it either doesn't update, reverts to the default (i.e. no icon) or it randomly changes to another icon. Odd thing is, when I go back in to re-select the icon, it's already picked, so I can't update it again despite it being the wrong icon.

 

I've tried logging out and logging back in and I've tried from a fresh browser but still no luck. Changing icons seems to have a 2/10 chance of working.

 

Does anyone have any ideas on what the issue is or how to fix it?

4 Replies

Hi @CMcAuliffe   Are you able to do it in the Web Browser version?  

 

 

Thanks, I'm currently working on the browser version, but this problems persists on the app version as well. I've tried removing the disabled part of the HTML, but that hasn't solved the issue; I think that Teams has updated the way icons are added in since then. It's seems to know what I icon I want but it doesn't pull it up properly.

Hi @CMcAuliffe  I found this older thread on our Answers tech support site.  Not sure if it will work for you: Adding a picture to the team and profile - Microsoft Community

 

Also, take a look at the Best Response in this past discussion thread from this community: Re: Cant change Team picture !! - Microsoft Tech Community

 

Hope there's a solution in there somewhere.  If not,  I recommend going to answers.microsoft.com directly, where agents can troubleshoot your issue until resolution.

Thanks, I'll give answers.microsoft.com a go.