SOLVED

Microsoft teams error

New Contributor

Hi guys! I want to ask you guys that my microsoft teams app disappears whenever I open chat so is there anything I can fix this problem? I've already uninstalled and reinstalled it but it keeps disappearing. However, it works when I use it with the website. If you have any suggestions, please let me know. Thanks.  

 

Edit : Tqsm for the suggestions. I got my Microsoft teams back by signing out and in again. 

3 Replies
best response confirmed by Juan Carlos González Martín (MVP)
Solution
You might want to try couple of things
- sign out and then sign back in
- toggle with new meetings experience: turn off, quit Teams, turn on, quit Teams and then check the behavior
- cleanup Teams cache. https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10

When installing the Teams again make sure you download it from Microsoft so you have the latest version

@Vesa Nopanen Thank you so much for your suggestion. I'm gonna try that out. 

If the diagnostic doesn't detect an issue, check whether the user's Teams client is running the latest update. Select the Settings and more menu next to the user's profile picture at the top right of the Teams window, and then select Check for updates. The desktop app is configured to update automatically.

Regards,
Will