Forum Discussion

Copper Contributor

Dec 28, 2020

Microsoft teams error

Hi guys! I want to ask you guys that my microsoft teams app disappears whenever I open chat so is there anything I can fix this problem? I've already uninstalled and reinstalled it but it keeps disappearing. However, it works when I use it with the website. If you have any suggestions, please let me know. Thanks.

Edit : Tqsm for the suggestions. I got my Microsoft teams back by signing out and in again.

Vesa Nopanen
Dec 28, 2020
You might want to try couple of things
- sign out and then sign back in
- toggle with new meetings experience: turn off, quit Teams, turn on, quit Teams and then check the behavior
- cleanup Teams cache. https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10

When installing the Teams again make sure you download it from Microsoft so you have the latest version

Vesa Nopanen
MVP
Dec 28, 2020
You might want to try couple of things
- sign out and then sign back in
- toggle with new meetings experience: turn off, quit Teams, turn on, quit Teams and then check the behavior
- cleanup Teams cache. https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10

When installing the Teams again make sure you download it from Microsoft so you have the latest version
- kate_123
  Copper Contributor
  Dec 28, 2020
  Vesa Nopanen Thank you so much for your suggestion. I'm gonna try that out.
Willjoe2442
Brass Contributor
Dec 22, 2022
If the diagnostic doesn't detect an issue, check whether the user's Teams client is running the latest update. Select the Settings and more menu next to the user's profile picture at the top right of the Teams window, and then select Check for updates. The desktop app is configured to update automatically.

Regards,
Will