Microsoft Teams desktop client is missing a "Call as" option for most people

Copper Contributor

Issue happening for me on Microsoft Teams Version (64-bit).

It happens for everybody I have checked, except one person.

Issue doesn't not happen in Teams on web browser.


Desktop version (I should have three options like in web version):



Web browser version:



Removing and re-adding the resource account from the Teams admin center doesn't fix anything.

Adding new people to the group presents the same problem.

Restart PC doesn't fix anything.





Added myself to the call queue to check on the issue, and only got one out of the two like everybody else.

1 Reply

Can you please check if the issue is still happening? Could be due to a glitch on the Microsoft backend. Additionally can you also try to see if this is happening with one CQ or all the CQ?

With Regards.
Satish U