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Jared327's avatar
Jared327
Copper Contributor
Jun 10, 2020

Microsoft Teams crashes my entire Internet connection after starting a meeting

Strange problem here, that is tough to comprehend. First off I have a line-of-sight ISP that uses LTE service to broadcast Internet. So its not DSL/Cable, etc.  But the advertised speed is 60 mbps do...
microsoft teams
noornawaz's avatar
noornawaz
Copper Contributor

ericsnell I have the exact same issue. My LTE router works fine for hours but whenever I setup a call on MS teams, internet connection suddenly stop. And one more amazing thing happens, when connection stop working  I can hear my colleagues voice for a minute while they can't hear my voice and then call drop eventually.

ericsnell's avatar
ericsnell
Copper Contributor
Oct 09, 2020

noornawaz I don't think it was Teams - I think it was my router and software - I had an AC1900 router that was 4 years old (Netgear nighthawk 7000r) and the last two firmware updates seem to have made it really unstable. Something was broken with the 5ghz band (at least).  I gave up and purchased an AC3000 Orbi router+satellite and it has been 100% stable (and more in-the-house-bandwidth).  

  • ericsnell's avatar
    ericsnell
    Copper Contributor
    Jan 26, 2021

    ericsnell  an update - I've been 100% stable after moving to an Orbi router - teams still sucks the CPU sometimes, but I've not had any connectivity issues.

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