SOLVED

Microsoft Teams Audio Conference number not showing up in meeting invites

%3CLINGO-SUB%20id%3D%22lingo-sub-1523423%22%20slang%3D%22en-US%22%3EMicrosoft%20Teams%20Audio%20Conference%20number%20not%20showing%20up%20in%20meeting%20invites%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1523423%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EA%20couple%20months%20back%20our%20organization%20bought%20a%20bunch%20of%20audio%20conferencing%20licenses%20for%20our%20team%20and%20it%20has%20been%20working%20fine%20up%20until%20recently.%20The%20audio%20conference%20numbers%20just%20started%20disappearing%20from%20meeting%20invites%20and%20I've%20tried%20resetting%20the%20conference%20id%20and%20the%20pin%20and%20even%20unassigning%20and%20reassigning%20myself%20a%20license%2C%20but%20nothing%20has%20worked%20so%20far.%20Strangely%20enough%2C%20as%20far%20as%20I%20know%20at%20least%20this%20issue%20only%20affects%20myself%20and%20my%20boss%20who%20are%20admins%20and%20we%20have%20not%20made%20any%20changes%20to%20our%20teams%20policies%20or%20our%20own%20user%20accounts%20besides%20the%20attempted%20fixes%20I%20exclaimed%20earlier.%20Any%20thoughts%20on%20how%20to%20fix%20this%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1523423%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1523456%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20Audio%20Conference%20number%20not%20showing%20up%20in%20meeting%20invites%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1523456%22%20slang%3D%22en-US%22%3EIf%20nothing%20changed%20prior%20to%20this%20and%20you%20checked%20the%20licenses%2C%20I%E2%80%99d%20contact%20Microsoft%20for%20help.%20Create%20a%20ticket%20from%20the%20admin%20portal%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Hi,

 

A couple months back our organization bought a bunch of audio conferencing licenses for our team and it has been working fine up until recently. The audio conference numbers just started disappearing from meeting invites and I've tried resetting the conference id and the pin and even unassigning and reassigning myself a license, but nothing has worked so far. Strangely enough, as far as I know at least this issue only affects myself and my boss who are admins and we have not made any changes to our teams policies or our own user accounts besides the attempted fixes I exclaimed earlier. Any thoughts on how to fix this? 

2 Replies
Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
If nothing changed prior to this and you checked the licenses, I’d contact Microsoft for help. Create a ticket from the admin portal

Adam
Highlighted

@BHanney 

i had this issue and it turned out that microsoft had to do a resync on their end.  it resolved the problem.