Forum Discussion
Microsoft store set up my personal email as a company team of the service provider - how to undo
When I purchased by Surface Pro 7 a year ago at a Microsoft store - I inquired about Teams (this was before I new what it was and before I used it all the time work) and the MS employee setup my Teams account and associated with the company that provides my email. Example, if email was mailto:joe@aol.com it was set up as if I was a member of AOL company, not as a personal free Teams account. Now I cannot set up a Personal Teams account with my personal email because MS system says email already associated with an account.
But I cannot remove my account or change it - because I need to be the admin for the company of my email service provider - ie in this example AOL admin - but I don't work for AOL - I just want a free Personal Teams account using my Personal Email.
I cannot remove the account, not can I change it. I assume the MS employee used some admin privileges when he installed teams on my Surface.
How can I remove this Teams account without removing my overall Microsoft account which allows to all other MS items with my personal
3 Replies
Hi Randy306 - I'm going to see if one of our experts can help you.
LinusCansby - do you have any suggestions for this user?
Thank you. The message I get when I log into teams says:
"Someone has already set up Teams for your organization" "Ask your admin to get your started with Teams, or set up another org in tams using a different email address"
"user a different email"
Issue is - my personal email is not associated with an organization.
With that additional info, Randy306, I can refer you to these documents/resources (it's a popular topic in this discussion forum):
Teams login issue with company e-mail - Microsoft Tech Community
