Sep 01 2020 02:16 AM
One of my users has reported a discrepancy in the amount of team members in a few of his private channels and the team members count. I have included a screenshot as an example - the count says there are 6 student members within this private channel but 8 names are listed. How is this possible and how can I fix it?
Sep 01 2020 06:54 AM
@EstherHR Hi, is this happening in both desktop and online app?
Try signing out and back in manually (top right corner) to refresh. If it's only an issue in the desktop app it could be cache related and then you can reset the app by typing %appdata%\Microsoft\Teams (via Start) and delete the content in the Teams folder. To just clear the cache you would need to be selective, but it works just fine removing everything.
May 24 2022 03:34 AM
Aug 19 2022 01:15 AM
A quick fix/workaround :
Go to the Channel and Choose "Manage Channel" or "Manage Team" then click the "Analytics" tab.
That should update everything so the Member Count is corrected.
Jan 10 2023 02:23 AM
This definitely doesn't work for us.
I'm in an major I.T. company and we were doing some testing for a webinar on Teams. Our test user clicks leave channel and it displays wrong. We've done the wait 24 hours (and 48, 72 etc), we've done the wait over the weekend and the week, still the same. We've done the analytics (still insists 3 members when there are now 2 and user 3 can no longer see/access the private channel).
Literally the only way it corrects is when you add another user and therefore update the o365 group. I'm pretty sure given that Teams sites are essentially underpinned/driven by the o365 group functionality that like soft delete for sites, the glitch occurs due to the system waiting some random period (or for the group itself to be updated).
This seems to be backed up by the fact it clears when the group is in fact updated by a change to the channel membership.
Jul 19 2023 03:30 AM
Jul 19 2023 03:33 AM
Aug 08 2023 07:17 PM
@EstherHR my understanding here is that "Owners" of the team/channel don't display under "Members and Guests"...could this be your discrepancy?
Aug 09 2023 02:26 AM