Forum Discussion
Make calls on behalf of Call Queue (or resource account)
We have been testing out Direct Routing calling functionalities in Teams for a while now and everything seems to be working fine but unfortunately we have run into a problem that is a show stopper fo...
I don't know why you can't add the RA as the calling ID for this CQ. I think you should open a ticket to get this fixed.
My RA "Hotline" is of type "Call Queue" and has been assigned phone number. The CQ related is G+. I could possible created second RA of type "AutoAttendant" and place it in Assign Caller ID. But this way I am setting one CQ with 2 resource accounts and 2 phone numbers - makes no sense to me.