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CleanTangerine's avatar
CleanTangerine
Copper Contributor
Feb 04, 2022

Logitech Rally/Tap with Windows. Devices stuck on blank screen after nightly reboots

We recently deployed Teams Rooms devices across our org. We have about 60 devices currently, all Rallybar w/ Tap and Intel Nuc. I've notice that randomly some devices will get stuck at a blank black ...
microsoft teams
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NThoman's avatar
NThoman
Iron Contributor
We were already running that version after trying to fix an issue with the display rebooting. It did the trick for a few weeks but started acting up again yesterday. We are trying the new 30.0.101.1960 driver now. So far our display issues are gone but time will tell if it remains stable.
  • Michael_Z10's avatar
    Michael_Z10
    Copper Contributor
    Jul 01, 2022

    JohanB923 

     

    Hi Johan yeah I ended up having an issue a week later after my post. Tried everything that was recommended by Logitech and Microsoft. In the end I had to reset the unit. So to cut a long story short. I gave up with both Logitech and Microsoft, installed a 3rd party software called Deep freeze, that prevents any changes being made to the os, and on restart the system returns to the exact state it was in when the hard drive was "frozen". Been 3 weeks and I haven't had any issue with the system since. I will schedule to push updates this week coming to keep the system complaint. 

     

    Not sure if this helps, but it worked for me until one of the manufacturers can provide a proper support guide. 

  • JohanB923's avatar
    JohanB923
    Copper Contributor
    Jul 01, 2022

    Hi Michael_Z10 

     

    Thank you for this information, I wanted to reset factory the MTR following Microsoft's procedure and Lenovo's, it was working just before that.

     

    Now the Team App starts but black screen after the loading circle.

     

    I installed 27.20.100.8935 version, same issue.

    Then i installed the version you advice, same issue.

     

    I do not see any way to resolve this.

    Team is at version 4.12.138.0

    Windows at version 21H2 19044.1806

     

    I reinstalled 4th times the MTR...

     

    Is anyone still having this issue?

     

    THank you

    Johan

     

  • Michael_Z10's avatar
    Michael_Z10
    Copper Contributor
    Jun 07, 2022
    Good Morning All
    Concerning the issue that every one has been having with the logitech tab screen going blank or failing to load the teams interface for the skype user correctly, we traced the issue back to both the driver update for the XE graphics on our NUC11TNKi5 that are being pushed both by Microsoft through Windows update and the Intel driver support update. Both the current version of the drivers are causing the issue. By installing version 30.0.101.1994 downloaded from Intel's Web page, the problem is resolved. As a side security note to prevent this issue from happening again, we disabled the Intel support assistant from the services along with configuring our system to only download security updates and wait admin conformation before installing these updates. All Driver update have been disabled.
    I hope this little bit of information, can help any one else suffering from this annoying issue.
  • NThoman's avatar
    NThoman
    Iron Contributor
    Jun 01, 2022

    We did that Firmware update tool awhile ago too and it helped. We haven't had any issues with our HD projectors and displays after running it. Most of our rooms are HD... with one 4K projector. The 4K was giving us issues is my last post. So far, no issues with our 4k projector and the NUC post upgrading the driver to 30.0.101.1960. This driver update seems to be the fix. If I have issues again, I'll be sure to come back and let you all know.

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