Knowledge Management Base in Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-2079023%22%20slang%3D%22en-US%22%3EKnowledge%20Management%20Base%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2079023%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20Community%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20really%20like%20teams%20and%20we%20are%20searching%20for%20the%20information%20in%20teams%20every%20day.%20We%20are%20working%20with%20a%20technology%20incidents%20and%20documenting%20a%20lot%20of%20stuff%20in%20the%20different%20documents%20which%20is%20also%20not%20very%20comfortable%20and%20fast%20to%20do.%20I%20tried%20to%20use%20wiki%20in%20teams%2C%20but%20the%20problem%20is%2C%20when%20I%20am%20trying%20to%20search%20for%20the%20keywords%2C%20Teams%20does%20not%20show%20me%20the%20information%20in%20the%20file%2C%20it%20allows%20me%20to%20download%20and%20see.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22jstefanskaja_0-1611156662491.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F247776i6DB63C7D4F7C340E%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22jstefanskaja_0-1611156662491.png%22%20alt%3D%22jstefanskaja_0-1611156662491.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20OneNote%2C%20but%20I%20could%20not%20find%20information%20from%20the%20global%20search%2C%20which%20was%20written%20in%20the%20OneNote%20file.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECustomer%20Service%20guys%20have%20very%20limited%20time%20to%20do%20the%20things.%20And%20updating%20different%20documents%20-%20also%20complicated.%20Does%20anyone%20know%20the%20way%20for%20me%20to%20have%20the%20Wiki%20structure%20categories%2C%20which%20could%20have%20subcategories%20as%20knowledge%20articles%20and%20I%20would%20be%20able%20to%20search%20for%20the%20keywords%20from%20the%20teams%20global%20search%3F%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22jstefanskaja_1-1611156950009.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F247777iB273F6058D73CF7E%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22jstefanskaja_1-1611156950009.png%22%20alt%3D%22jstefanskaja_1-1611156950009.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20knows%20best%20practice%20of%20those%3F%20we%20need%20to%20have%20simple%20knowledge%20database%2C%20to%20be%20able%20to%20add%20text%20and%20pictures.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2079023%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ENotes%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETips%20%26amp%3B%20Tricks%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Dear Community, 

 

We really like teams and we are searching for the information in teams every day. We are working with a technology incidents and documenting a lot of stuff in the different documents which is also not very comfortable and fast to do. I tried to use wiki in teams, but the problem is, when I am trying to search for the keywords, Teams does not show me the information in the file, it allows me to download and see. 

jstefanskaja_0-1611156662491.png

 

I tried OneNote, but I could not find information from the global search, which was written in the OneNote file. 

 

Customer Service guys have very limited time to do the things. And updating different documents - also complicated. Does anyone know the way for me to have the Wiki structure categories, which could have subcategories as knowledge articles and I would be able to search for the keywords from the teams global search?

jstefanskaja_1-1611156950009.png

 

Does anyone knows best practice of those? we need to have simple knowledge database, to be able to add text and pictures. 

 

Thank you! 

1 Reply
Hi! There’s a few apps out there that gives a wiki experience! For example:
https://perfectwiki.xyz/
It has better search than the built in wiki! The issue is that afaik you can’t use the teams search to find information in apps! I suggest to try OneNote again and use the built in search which is really good.

Adam