SOLVED

Joining a meeting with a specific Teams account

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Occasional Visitor

Hi all,

 

I've had an issue recently joining a meeting that was set up, and I was emailed a link to join as a guest on my personal account. On my device, I both both a personal and work teams account set up.

 

Prior to clicking the link, I ensured that my "personal" account was the one logged in on Teams, and selected. When I clicked the link in the email, I was offered the options of downloading the app, using the browser, or that I already have the app installed:

JoshBullen_0-1621943761249.png

 

However, I found that when I clicked "Open your Teams app", I would always join the meeting using my corporate email address, not my personal one, irrespective of which account I had open in Teams when I clicked the link.

 

I very much wish to join these meetings, and others like it, using my personal email address and Teams account rather than my work one, but can't seem to figure out how to get Teams to use one account over another when both are available. Any guidance would be appreciated!

 

Many thanks,

Josh

 

6 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution

Hi, yeah it's not ideal to use multiple account on Teams desktop app right now. What people usually do here is using Teams with their browser/browsers and sometimes also with InPrivate / Incognito sessions. What I could suggest is that you choose to manually sign out from Teams and then sign in only with the account you're about to use (i.e. the account the invite has been sent to) instead of switching account from the top right corner. Make sure the account that you don't want to use isn't added under the W10 account settings, if so remove it from there and try again.

If you can't seem to get a clean sign out or the possibility to choose what account to use when starting Teams again you can run this script. Just copy and paste into PowerShell and hit enter. It will clear all auto-start settings https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart

I'm experiencing this problem, or something very similar at least.

I (or rather organisations I am connected to) pay for 3 separate subscriptions for Microsoft Office (or whatever they are calling themselves today) and need to be able to switch between my profiles to join meetings arising within each different organisation.

Putting to one side the racket that is getting your customers to pay for the same service 3 times, could Microsoft attend to this and make switching work better?

 

It's made worse by other silly aspects - when you click to join a meeting, there is no indication of which account you are joining through - that seems like a really basic feature that should be relatively easy to implement.

@Sam Cosby The last part is a really good suggestion. As when you're starting up Teams after clearing all related autostart settings you get the prompt "choose org. to sign in to". Is this something that's being worked on or in the pipeline? Thanks.

This did not work for me :(
Hi, make sure the account that you don't want to use isn't added under the W10 account settings, if so remove it from there.
I tried these steps and now get the initial screen to select which Team to use.
Issue I'm having is that when I select Personal, it never opens up the meeting. I have to select one of the other teams.