Forum Discussion
Issues inviting non-Office 365 guest to Teams on iOS with an @iCloud.com email address
MTSBob I'm having this exact identical issue with an iOS user. Constantly stuck in a loop with this pkg attempting download. Even though I've logged into the teams.microsoft.com site using their credentials on a PC, the app on the iPad still forces the "redeem" option and then the loop continues.
Is it a Safari issue?
all the above
This is the most convoluted sign in process I’ve ever experienced. I already have an account. I got an invite to join a Team. I try clicking on the link in my iPad and it takes me to a Safari page that insists on “signing me up”. I tried everything to get the link to work on the iPad. Finally went to my MacPro (no camera) download the Mac software, registered a new account, accepted the team invite which I could only get to work by creating an entirely new password. Then I went back to the iPad, logged out. It won’t let me see the new account but my old account login offers the new Team as an option (?????). When I click on that it AGAIN asks me to sign in (I’m already signed in). So I do it again. It bumps me to Safari where it insists I have to login again. Then It says “open in the app”. YES! But the link does not work because it thinks I'm on a Mac. At this point you may be wondering why so many people are using Zoom?
- I don't think it is an MS problem in the end.
I solved the seemingly endless loop by copying the link that opens in Safari on the iOS device and pasting it into a better browser - in my case Chrome on the iPad.
That link then does work, doesn't result in the option to download a .pkg file and properly sets up the Teams app to work correctly.
I've tested this on two separate devices and found this to be the answer on both occasions in the last few days.Thanks...that did indeed work. THANK YOU!
I also got all this to work seamlessly on my iPhone but it still failed to acknowledge the setup on the iPad.
Not sure I agree about the source of the issue. After all, Safari is the default. Jumping to Chrome is not the intuitive solution I would expect.
I think this is a Teams app issue and a terribly convoluted way of joining another Team. I would think I would get an invite to join a Teams meeting. That would be accompanied by an access code. I'd open my Teams app, enter the code and voila! No browser jumping required.
