I cannot change my profile pciture in teams

Occasional Visitor

Hello! I am trying to change my profile picture in Microsoft teams, but with no success. I have the teams app downloaded on my laptop and whenever I try to change my picture it says "There was a problem saving the photo. Please try again." I have tried to update my profile picture on the teams app and on web browser. I have even tried on the teams app I have downloaded on my phone but nothing. I went to office 365 and changed my profile picture on there (it worked) but my teams profile picture is the same. Does anyone know how to fix this issue?

1 Reply

Hello @Ariana1505  This seems to be a common problem and there are a couple of posts in the community that might offer a few solutions to try: Re: "There was a problem saving the photo. Please try again." - Page 5 - Microsoft Tech Community

Unable to Update Profile Picture - Microsoft Tech Community

 

There is also a Uservoice item about this issue and it would be great if you could vote on it: MS-TEAMS users cannot upload/update Profile pictures. USELESS ERROR MESSAGE: "There was a problem wi...

 

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