I cannot change my profile pciture in teams

%3CLINGO-SUB%20id%3D%22lingo-sub-1927165%22%20slang%3D%22en-US%22%3EI%20cannot%20change%20my%20profile%20pciture%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1927165%22%20slang%3D%22en-US%22%3E%3CP%3EHello!%20I%20am%20trying%20to%20change%20my%20profile%20picture%20in%20Microsoft%20teams%2C%20but%20with%20no%20success.%20I%20have%20the%20teams%20app%20downloaded%20on%20my%20laptop%20and%20whenever%20I%20try%20to%20change%20my%20picture%20it%20says%20%22There%20was%20a%20problem%20saving%20the%20photo.%20Please%20try%20again.%22%20I%20have%20tried%20to%20update%20my%20profile%20picture%20on%20the%20teams%20app%20and%20on%20web%20browser.%20I%20have%20even%20tried%20on%20the%20teams%20app%20I%20have%20downloaded%20on%20my%20phone%20but%20nothing.%20I%20went%20to%20office%20365%20and%20changed%20my%20profile%20picture%20on%20there%20(it%20worked)%20but%20my%20teams%20profile%20picture%20is%20the%20same.%20Does%20anyone%20know%20how%20to%20fix%20this%20issue%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1927165%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECommunity%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1931391%22%20slang%3D%22en-US%22%3ERe%3A%20I%20cannot%20change%20my%20profile%20pciture%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1931391%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F880058%22%20target%3D%22_blank%22%3E%40Ariana1505%3C%2FA%3E%26nbsp%3B%20This%20seems%20to%20be%20a%20common%20problem%20and%20there%20are%20a%20couple%20of%20posts%20in%20the%20community%20that%20might%20offer%20a%20few%20solutions%20to%20try%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams%2Fquot-there-was-a-problem-saving-the-photo-please-try-again-quot%2Fm-p%2F1579839%23M68240%22%20target%3D%22_blank%22%3ERe%3A%20%22There%20was%20a%20problem%20saving%20the%20photo.%20Please%20try%20again.%22%20-%20Page%205%20-%20Microsoft%20Tech%20Community%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams%2Funable-to-update-profile-picture%2Fm-p%2F1341352%22%20target%3D%22_blank%22%3EUnable%20to%20Update%20Profile%20Picture%20-%20Microsoft%20Tech%20Community%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThere%20is%20also%20a%20Uservoice%20item%20about%20this%20issue%20and%20it%20would%20be%20great%20if%20you%20could%20vote%20on%20it%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F908686-bug-reports%2Fsuggestions%2F40183513-ms-teams-users-cannot-upload-update-profile-pictur%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EMS-TEAMS%20users%20cannot%20upload%2Fupdate%20Profile%20pictures.%20USELESS%20ERROR%20MESSAGE%3A%20%22There%20was%20a%20problem%20with%20saving%20the%20photo.%20Please%20try%20again.%22%20%E2%80%93%20Microsoft%20Teams%20UserVoice%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Ethank%20you%20for%20being%20a%20member%20of%20the%20community.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hello! I am trying to change my profile picture in Microsoft teams, but with no success. I have the teams app downloaded on my laptop and whenever I try to change my picture it says "There was a problem saving the photo. Please try again." I have tried to update my profile picture on the teams app and on web browser. I have even tried on the teams app I have downloaded on my phone but nothing. I went to office 365 and changed my profile picture on there (it worked) but my teams profile picture is the same. Does anyone know how to fix this issue?

1 Reply

Hello @Ariana1505  This seems to be a common problem and there are a couple of posts in the community that might offer a few solutions to try: Re: "There was a problem saving the photo. Please try again." - Page 5 - Microsoft Tech Community

Unable to Update Profile Picture - Microsoft Tech Community

 

There is also a Uservoice item about this issue and it would be great if you could vote on it: MS-TEAMS users cannot upload/update Profile pictures. USELESS ERROR MESSAGE: "There was a problem wi...

 

thank you for being a member of the community.