Forum Discussion
how to fix "Recording failed to upload" issue on microsoft teams
I have a fix!
- in the Office 365 admin centre open the help dialog box
- type Diag: Missing Recording in the search bar & return
- enter URL & date of meeting in the supplied fields
- you'll be given a URL to type into your browser
- the meeting downloads
- share to your very happy user via OneDrive
- feel very happy indeed!!
Hi WendyE
I've just tried the steps you suggested but after step 2 I get this:
I then entered my email in the field shown (I'm both an admin and the user who has a failed recording) and after a minute it just told me that "The user's policy allows cloud recording, and their storage location is OneDrive."
Where did you get the option to enter URL and date of meeting?
I successfully recorded a meeting on Friday so I'm confident I should be able to, I just don't know what went wrong with yesterday's meeting.
Thanks
Martin
- Thanks, I got the form you described now. Unfortunately it can't find a recording for that meeting so I'll need to raise a support ticket.
Just to check, the meeting URL is just the URL behind the 'Join the meeting' link in the calendar invite?- Hi Martin, This happened just now with another user that reported the issue with me & I've aslo raised a support ticket.
I think you're correct with the URL, but I asked the users to right click on the meeting in their Teams calendar & there is an option to copy link.Hey, Wendy,
Nice to see that you have been resolving everyone's doubts.
Can you please do this for us too? I am a PhD student at Indian Institute of Science, had faced the same problem on 23rd and yet no resolution came.
I am eagerly waiting for a response.
