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SachinKulkarni1991's avatar
SachinKulkarni1991
Copper Contributor
Nov 22, 2021

how to fix "Recording failed to upload" issue on microsoft teams

As usual, I have recorded the teams meeting. After the meeting ended, the recording stopped.  But I am unable to open the recording. I am getting an error "Recording failed to upload".  Kindly let m...
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  • WendyE's avatar
    WendyE
    Nov 23, 2021

    ChristianJBergstrom 

     

    I have a fix!

    1. in the Office 365 admin centre open the help dialog box
    2. type Diag: Missing Recording in the search bar & return
    3. enter URL & date of meeting in the supplied fields
    4. you'll be given a URL to type into your browser 
    5. the meeting downloads
    6. share to your very happy user via OneDrive
    7. feel very happy indeed!!
ChristianJBergstrom's avatar
ChristianJBergstrom
MVP
Nov 22, 2021

If no downloadable link is being present and it's not in the chat or channel conversation (OneDrive/SharePoint) I suggest that you reach out to your admin (if you're not) and open up an official support ticket with Microsoft.

  • WendyE's avatar
    WendyE
    Brass Contributor
    Nov 23, 2021

    ChristianJBergstrom 

     

    I have a fix!

    1. in the Office 365 admin centre open the help dialog box
    2. type Diag: Missing Recording in the search bar & return
    3. enter URL & date of meeting in the supplied fields
    4. you'll be given a URL to type into your browser 
    5. the meeting downloads
    6. share to your very happy user via OneDrive
    7. feel very happy indeed!!
    • martinmacrae's avatar
      martinmacrae
      Copper Contributor
      Nov 23, 2021

      Hi WendyE 

       

      I've just tried the steps you suggested but after step 2 I get this:

       

      I then entered my email in the field shown (I'm both an admin and the user who has a failed recording) and after a minute it just told me that "The user's policy allows cloud recording, and their storage location is OneDrive."

       

      Where did you get the option to enter URL and date of meeting?

       

      I successfully recorded a meeting on Friday so I'm confident I should be able to, I just don't know what went wrong with yesterday's meeting.

       

      Thanks

      Martin

      • WendyE's avatar
        WendyE
        Brass Contributor
        Nov 23, 2021
        apologies, It should say Diag: Missing Recording in the search bar - I'll update my post.
    • morpheus1590's avatar
      morpheus1590
      Copper Contributor
      Nov 25, 2021
      Hello

      I had the same issue and followed your instructions and was able to download the file. Thank you very much!!!

      Unfortunately there were also breakout rooms on the same meeting. Any idea how i will be able to download those recordings as well?

      Thanks
      George
      • WendyE's avatar
        WendyE
        Brass Contributor
        Nov 25, 2021

        morpheus1590 

         

        Hi George,

         

        The breakout rooms should have their own URLs. I'm guessing that once you have those URLs you could run the same diag test in the admin centre?

         

        Hope this helps!

         

        Wendy

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