Forum Discussion
Free vs Trial - confusion
Hi, I signed up for Teams Free a couple of months ago, and now I got an email saying my trial is ending. Trial!? What!?!?
Also, when I go to the subscription page, I can clearly see that there is a FREE version of Teams, which I am apparently using.
Why am I getting these mails?
Will I lose Teams if I don't get a subscription?
Am I always going to get these 'reminder' emails if I can stay on Teams Free(if that's possible)?
I've attached a screenshot to illustrate the issue - the shot-across-the-bow email is on the left and the subscriptions page is on the right.
TIA
Bob
20 Replies
- Hello, it sounds as if you initially signed up for a trial and not Teams free?
https://docs.microsoft.com/en-us/microsoftteams/upgrade-freemium (see the "Note" part).
Perhaps you better off reaching out to the official support, look at the bottom of the below link.
https://docs.microsoft.com/en-us/microsoftteams/teams-exploratoryThank you for your response. None of those applied or helped I'm afraid.
The first screen shot clearly shows I'm on the FREE version, and notably with no expiry date, but is at the same time saying 'the trial' will end. I would surmise that this is some kind of logic error in MS's auto-email system for actual trial users, or was engineered accidentally-on-purpose this way to trick/scare Free users into a subscription. Unfortunately, this 'dirty work' is common practice these days.
On balance, reviewing this again, I would say I don't have anything to worry about as I suspect this is trick/scare tactics. It certainly scared me into creating this post.- OK. I would as previously mentioned reach out to the official support anyway. Just to be sure.
