Forum Discussion
Free vs Trial - confusion
https://docs.microsoft.com/en-us/microsoftteams/upgrade-freemium (see the "Note" part).
Perhaps you better off reaching out to the official support, look at the bottom of the below link.
https://docs.microsoft.com/en-us/microsoftteams/teams-exploratory
Thank you for your response. None of those applied or helped I'm afraid.
The first screen shot clearly shows I'm on the FREE version, and notably with no expiry date, but is at the same time saying 'the trial' will end. I would surmise that this is some kind of logic error in MS's auto-email system for actual trial users, or was engineered accidentally-on-purpose this way to trick/scare Free users into a subscription. Unfortunately, this 'dirty work' is common practice these days.
On balance, reviewing this again, I would say I don't have anything to worry about as I suspect this is trick/scare tactics. It certainly scared me into creating this post.
- OK. I would as previously mentioned reach out to the official support anyway. Just to be sure.
ChristianBergstrom Hi there.
I have the same issue and so do a couple of others apparently (https://answers.microsoft.com/en-us/msteams/forum/all/teams-free-is-actually-only-free-for-4-months-i/1bc11b82-0344-4878-9afe-25a2d6c08425 and https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-free-trial-ending/7f9a7873-a1f0-4400-830b-f56ba74c366f, the first link is my post). I had some Support Cases open regarding this topic and a handful of support agents/embassadors/engineers I had contact with confirmed basically the picture I gathered by now: Currently (since when I don't know) there is no Teams free that won't expire after a certain period. (4 months for me.) Teams free is apparently meant as an evaluation/trial subscription. Unfortunately the product page does not state that. I find that highly misleading.However it is possible to extend the trial by 30 days after entering payment information... But that's it apparently.
This is very disappointing.
Can you confirm though that the product "Teams free" was once without preset time limit?
cheers
- Hello, sorry to hear about all the confusing information you've received. Especially if that has been provided by the official support. Your Teams free account will not expire. There are other TRIALS associated with other type of subscriptions that do expire though.
