Error logging into external app from Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-2712429%22%20slang%3D%22en-US%22%3EError%20logging%20into%20external%20app%20from%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2712429%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20trying%20to%20enable%20the%203rd%20party%20app%20Slido%20for%20our%20Teams.%26nbsp%3B%20The%20app%20has%20been%20whitelisted%20and%20I%20can%20add%20it%20to%20a%20meeting%2C%20but%20when%20I%20try%20to%20activate%20it%2C%20it%20disallows%20logging%20in%20to%20the%20app%20with%20the%20error%20message%3A%20%3CSTRONG%3EUnable%20to%20load%20app%20outside%20of%20Microsoft%20Teams%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20inherited%20this%20environment%2C%20not%20sure%20what%20other%20policies%20may%20have%20been%20put%20in%20place%20that%20may%20be%20blocking%20it.%26nbsp%3B%20Can%20anybody%20steer%20me%20in%20the%20right%20direction%3F%3CBR%20%2F%3E%3CBR%20%2F%3ETIA%3C%2FP%3E%3CP%3EJohnR%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2712429%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2712925%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20logging%20into%20external%20app%20from%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2712925%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1099002%22%20target%3D%22_blank%22%3E%40John_R007%3C%2FA%3E%26nbsp%3BHi%2C%20I%20have%20no%20experience%20from%20this%20app%20but%20being%20available%20in%20the%20store%20I%20would%20walk%20through%20these%20settings.%3C%2FP%3E%0A%3CP%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fapp-policies%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EManage%20app%20policies%20in%20Teams%20-%20Microsoft%20Teams%20%7C%20Microsoft%20Docs%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I'm trying to enable the 3rd party app Slido for our Teams.  The app has been whitelisted and I can add it to a meeting, but when I try to activate it, it disallows logging in to the app with the error message: Unable to load app outside of Microsoft Teams

 

I inherited this environment, not sure what other policies may have been put in place that may be blocking it.  Can anybody steer me in the right direction?

TIA

JohnR

3 Replies

@John_R007 Hi, I have no experience from this app but being available in the store I would walk through these settings.


Manage app policies in Teams - Microsoft Teams | Microsoft Docs

@ChristianJBergstrom Thanks, Ya, I did work through that doc which got me to where I am.  I have it in the allowed 3rd party apps list but I still seem to be missing a policy somewhere.

Have you also verified that the policies are assigned to your user/s? Try reaching out to the app developer too. Surely they must have a support that has encountered this before.