SOLVED

Error code - env_check_error

%3CLINGO-SUB%20id%3D%22lingo-sub-2500558%22%20slang%3D%22en-US%22%3EError%20code%20-%20env_check_error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2500558%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EToday%20I%20facing%20issue%20with%20teams.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EError%20code%20-%20env_check_error%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E1.%20My%20internet%20is%20working%20fine.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E2.%20I%20downloaded%20the%20latest%20teams%20app%20in%20Microsoft%20website%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E3.%20Installed%20app%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E4.%20After%20i%20login%20to%20the%20teams.%20Its%20shows%20%22We%20couldn't%20connect%20to%20the%20internet.%20Try%20checking%20your%20connection.%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EKindly%20help%20to%20provide%20the%20solution%20for%20this.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ERegards%2C%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EG_IDC%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2500558%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2501069%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20code%20-%20env_check_error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2501069%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1091717%22%20target%3D%22_blank%22%3E%40Ganesan_IDC%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EWork%20through%20these%20articles%20and%20see%20if%20it%20resolves%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.getdroidtips.com%2Fteams-teams-failed-connect-settings-endpoint%2F%23%3A~%3Atext%3DFix%2520Microsoft%2520Teams%2520Error%253A%2520Teams%2520Failed%2520to%2520Connect%2Ccauses%2520and%2520fixes.%2520...%25206%2520Wrap%2520up.%2520%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.getdroidtips.com%2Fteams-teams-failed-connect-settings-endpoint%2F%23%3A~%3Atext%3DFix%2520Microsoft%2520Teams%2520Error%253A%2520Teams%2520Failed%2520to%2520Connect%2Ccauses%2520and%2520fixes.%2520...%25206%2520Wrap%2520up.%2520%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwindowsreport.com%2Fteams-wont-connect-settings-endpoint%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwindowsreport.com%2Fteams-wont-connect-settings-endpoint%2F%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.bartbusschots.ie%2Fs%2F2020%2F10%2F15%2Ffixing-failed-to-connect-to-settings-endpoint-error-in-microsoft-teams-app-on-the-mac%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.bartbusschots.ie%2Fs%2F2020%2F10%2F15%2Ffixing-failed-to-connect-to-settings-endpoint-error-in-microsoft-teams-app-on-the-mac%2F%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20your%20internet%20is%20working%20fine%2C%20it%20sounds%20like%20Local%20Firewall%2FAV%20is%20likely%20causing%20the%20issue.%20If%20they%20don't%20resolve%20raise%20them%20to%20IT.%20If%20that%20doesn't%20resolve%20open%20a%20ticket%20with%20Microsoft%20who%20will%20request%20the%20logs%20so%20they%20can%20isolate%20the%20issue%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F668458%22%20target%3D%22_blank%22%3E%40ThereseSolimeno%3C%2FA%3E%3C%2FLINGO-BODY%3E
New Contributor

Hi, 

 

Today I facing issue with teams. 

Error code - env_check_error

 

1. My internet is working fine. 

2. I downloaded the latest teams app in Microsoft website

3. Installed app

4. After i login to the teams. Its shows "We couldn't connect to the internet. Try checking your connection."

 

Kindly help to provide the solution for this. 

 

Regards,

 

G_IDC

2 Replies
best response confirmed by adam deltinger (MVP)
Solution
Hi @Ganesan_IDC

Work through these articles and see if it resolves

https://www.getdroidtips.com/teams-teams-failed-connect-settings-endpoint/#:~:text=Fix%20Microsoft%2...

https://windowsreport.com/teams-wont-connect-settings-endpoint/

https://www.bartbusschots.ie/s/2020/10/15/fixing-failed-to-connect-to-settings-endpoint-error-in-mic...

As your internet is working fine, it sounds like Local Firewall/AV is likely causing the issue. If they don't resolve raise them to IT. If that doesn't resolve open a ticket with Microsoft who will request the logs so they can isolate the issue

Best, Chris

@ThereseSolimeno

@Christopher Hoard 

 

Hi Christopher Hoard,

 

Thanks for your reply. Your points almost solve my issues. After that i research the issue. Finally I Found one solution for this issue. 

 

I trying to connect the team with my mobile hotspot. After that its working fine. So problem cause my org firewall blocking the teams. 

 

I read the article about teams ip exception information document. 

https://docs.microsoft.com/en-us/microsoftteams/prepare-network 

 

Based on this document i configure my firewall. 

 

After that its working fine. 

 

Note: 

Someone referred the fiddler tool. Its really working nice. This tool find out the what are ports blocked in my computer network. 

 

Thanks for your help. 

 

Have a good day. 

 

Regards,

Ganesan.M