Forum Discussion
Direct Routing - Q.850 Cause 63 Get Inbound Direct routing - no trunk config found in ACMS
DanLeaf810 I was meant to update this at the time. I had to remove the domains in full from Microsoft 365 and add them again (not forgetting to activate them by assigning users).
I didn't find one specific thing that was wrong when checking the setup end-to-end so can only assume something didn't activate correctly on the back end. Having removed the SBCs from the Teams admin portal and the domains and started from scratch all worked second time around.
DanLeaf810 I was meant to update this at the time. I had to remove the domains in full from Microsoft 365 and add them again (not forgetting to activate them by assigning users).
I didn't find one specific thing that was wrong when checking the setup end-to-end so can only assume something didn't activate correctly on the back end. Having removed the SBCs from the Teams admin portal and the domains and started from scratch all worked second time around.
JaySummerfield - thanks for getting back to me so quickly - appreciated ! I'll give that a go as all looks fine with the setup and I can't find any other articles relating to the issue.
DanLeaf810 Did this resolution solve your issue as well?
