Forum Discussion
Desktop App Lag - typing msgs, switching channels, etc
- Dec 02, 2020
Try these ideas.
The issue could be with
Teams itself (Unlikely)
Your firewall
Your Internet service provider speed
Your Internet service packet loss (This is a very common cause)
Your WiFi
Your WiFi channel
So firstly what can you do.
Run a speed test. If > 20 mbps you're all good. If below you have an issue with your ISP or wifi signal.
Add an exception for teams on your firewall
Check for packet loss. Use command and enter ping http://www.facebook.com -t. Check for any timeouts as this is packet loss. Google how to do this.
Packet loss can have many reasons why it occurs so if you notice timeouts look it up. One potential cause is wifi issues. These can include too many people using the one channel, an underperforming network card etc...
A solution for improving Wi-Fi is to get a Wi-Fi adapter. It's basically an antenna to improve your PC's ability to get WiFi reliably.
If this all fails log into your router settings. Change the WiFi channel. Google how to do this.
Whilst in your router settings consider port forwarding any ports required for teams
I know I haven't gotten into detail here. Google how to do things if you don't know how.
sid_k This lag is dreadful...my computer is less than a year old with 32gb of RAM and I can't even run Teams without crippling lag while presenting/video chatting.
JosephwhitewayTry to disable the GPU . Under settings: Disable GPU hardware acceleration (requires restarting Teams) I know, seems counter intuitive, but seems to affect the issue, runs better sometimes after selecting that.
- JosephwhitewayOct 01, 2020Copper Contributor
sid_k Hello, i've tried this and it, unfortunately, did not help. I tried this a few weeks ago.