Definition of Call Queue and AA Errors Teams

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we are currently analysing CQ and AA erros from Teams. And we dont exactly know what the CQ and AA Results actually mean. I cant find anything online. Does anyone have a explenation for the call results? I know how to interpret timeout and agents joining. But what for example could be a reason for service terminated or no operator?


AA: service_terminated, terminated no operator, transferred to user

CQ: agent_joined_conference, disconnected, failed, invalid, timed_out




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