Hi,
we are currently analysing CQ and AA erros from Teams. And we dont exactly know what the CQ and AA Results actually mean. I cant find anything online. Does anyone have a explenation for the call results? I know how to interpret timeout and agents joining. But what for example could be a reason for service terminated or no operator?
AA: service_terminated, terminated no operator, transferred to user
CQ: agent_joined_conference, disconnected, failed, invalid, timed_out
Regards
