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Newtron's avatar
Newtron
Brass Contributor
May 13, 2020

Chat / Contacts Tab View

Has there been change within the last week or so related to Chats/Contacts?  I think my company pushed an update to Teams over last weekend ( currently version 1.3.00.12058 ).  Prior to the change when in the Chats section, there use to be a tabular bar that you could easily click 'Chats' (Current chat/chat history)  and 'Contacts'.  The tabular bar was replaced with a drop-down selection.  This change is not as fluid as having a tab at the top to select.

 

I have highlighted the section where the change has occurred below:

 

 
  • Newtron I also struggled with this, but found what I consider to be a pretty good solution.  You can "pin" contacts by clicking the 3 dots next to a contact on the "recent" list, and you can sort the pinned contacts, which pretty much gives me what I need.   See the sample below:

     

  • jlibow's avatar
    jlibow
    Copper Contributor

    Newtron I also struggled with this, but found what I consider to be a pretty good solution.  You can "pin" contacts by clicking the 3 dots next to a contact on the "recent" list, and you can sort the pinned contacts, which pretty much gives me what I need.   See the sample below:

     

    • IanConversis's avatar
      IanConversis
      Copper Contributor

      jlibow thanks. That's a great idea.

      seeing your contacts and recent chats on the same page. makes for an even faster experience.

      Shame MS couldn't have thought of this themselves.

       

       

       

    • AndreaWestbrook's avatar
      AndreaWestbrook
      Copper Contributor

      jlibow note that you can only pin 15 conversations in the Chat feature. So if you have group or meeting chats that you want to find quickly + contacts, you run out of pinned space quite fast.

      • Newtron's avatar
        Newtron
        Brass Contributor

        AndreaWestbrook I would like to pin my team, but I have more than 15 people that report up to me.  This ties back to my last comment.

    • mdelgado's avatar
      mdelgado
      Copper Contributor

      jlibow  Thank you for this solution!  I, too, was struggling with the change and this solution helps ease the burden!

  • amyasman's avatar
    amyasman
    Copper Contributor

    Newtron I agree. This new change is adding time to a task that didn't need to be altered and adding to my frustration level as well. If anyone knows of an idea submission to put it back, I'm happy to vote for it.

  • shavaligi's avatar
    shavaligi
    Copper Contributor

    This questions was definitely NOT answered. Just a work around was provided, which is not ideal. Hope that Microsoft changes the MS Teams behavior back to having Chats / Contacts tabs.

  • johnmsch's avatar
    johnmsch
    Copper Contributor

    We are struggling with the same issue.  It used to be so fast and easy to be able to click on Chat or Contacts to switch between the two.  Now we have the extra two clicks to select the dropdown and then Chat/Contacts.  This makes absolutely no sense and has broken what used to be a very simple process.

     

    Does MS have anywhere we can contact them to voice our displeasure with this illogical change?  Everyone on my 15-person team will gladly voice our displeasure and I'm sure once the word gets out within my company there will be hundreds who will chime in also.

     

    • Newtron's avatar
      Newtron
      Brass Contributor

      johnmsch I think this is the only place we can voice our opinion/concerns.  I'm not sure, but the more active topics may get their attention.  So get everyone you can to reply into the conversation! :smile:

  • Newtron It was previously announced in Message Centre as MC196069, you'll also see that this was to make room for the New Conversation button to fit in that area, rather than the top bar or Teams.

     

    As to why, well who knows! My guess is that they need to make more room in the top bar to allow the future search stuff that was announced at Ignite, and we can see here how even a small change creates all kind of knock on effects.

     

    Steven

    • Newtron's avatar
      Newtron
      Brass Contributor

      StevenC365 

      Thanks for the information.  I was unaware of MC196069.

       

      I totally agree with you that a small change can have big effects.  I guess Microsoft knows better than the users <sarcastic grin>.

      • Deleted's avatar
        Deleted
        it is not nice. I hope they change it back.
  • IanConversis's avatar
    IanConversis
    Copper Contributor

    Newtron 

    mine just switched to the new layout from old with the app open and running.

    Can't see what I did to change it. Can't change it back.

     

    that just doubled the amount of time to switch between  recent and contacts.

    any ideas if uninstalling and re-installing might revert it?

     

  • ScottLynn's avatar
    ScottLynn
    Copper Contributor

    Well, it is now June 2022.
    Just a reminder to Microsoft. This is still frustrating. The extra clicks to drop down and switch are annoying. I would love it if Chat and Contacts were both available on the left nav bar.

    Chat
    Contacts
    Teams
    Calendar...

    But anything that would make it reachable in a single click would be better for productivity.

    • johnmsch's avatar
      johnmsch
      Copper Contributor
      Still so frustrated over this issue and it would be such a simple change!
      Hey MS - are you listening to us? (Rhetorical question) 😞
  • dfirlotte's avatar
    dfirlotte
    Copper Contributor

    Newtron 

     

    This change is horribly inefficient. As there been any word on fixing this? For a product that is supposed to assist with communications they completely missed the boat on this. Could they not add contacts to the left tab? (between chat and activity?)

    • johnmsch's avatar
      johnmsch
      Copper Contributor
      And now its June 2023 and we still are dealing with the same old crap!
      Hey MS - Why don't you just come out and admit you don't give a crap about this?

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