SOLVED

Change profile picture

%3CLINGO-SUB%20id%3D%22lingo-sub-1415603%22%20slang%3D%22en-US%22%3EChange%20profile%20picture%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1415603%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20i%20try%20to%20change%20my%20profile%20picture%20on%20teams%20it%20says%20'unable%20to%20change%20because%20of%20policy'.%20I%20don't%20understand%20why%20I%20cannot%20change%20the%20picture%2C%20and%20I%20would%20really%20like%20to%20remove%20it.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1415603%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1415647%22%20slang%3D%22en-US%22%3ERe%3A%20Change%20profile%20picture%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1415647%22%20slang%3D%22en-US%22%3EIt%E2%80%99s%20probably%20set%20by%20the%20OWA%20policy%20in%20Exchange!%20Talk%20to%20the%20administrator%3CBR%20%2F%3E%3CBR%20%2F%3EFrom%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fexchange-teams-interact%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fexchange-teams-interact%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%E2%80%9CTeams%20honors%20the%20Outlook%20on%20the%20web%20mailbox%20policy%20setting%20that's%20configured%20by%20tenant%20admins%20to%20control%20whether%20users%20can%20change%20their%20profile%20picture.%20If%20the%20-SetPhotoEnabled%20setting%20is%20turned%20off%20in%20the%20policy%2C%20users%20can't%20add%2C%20change%2C%20or%20remove%20their%20profile%20picture.%20For%20example%2C%20if%20a%20user%20uploads%20a%20profile%20picture%20that's%20approved%20by%20your%20organization's%20IT%20or%20HR%20department%2C%20no%20action%20is%20needed.%20However%2C%20if%20a%20user%20uploads%20a%20picture%20that's%20inappropriate%2C%20change%20the%20picture%20according%20to%20your%20organization's%20internal%20policies%E2%80%9D%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E
Highlighted
Occasional Visitor

When i try to change my profile picture on teams it says 'unable to change because of policy'. I don't understand why I cannot change the picture, and I would really like to remove it. 

 

 

1 Reply
Highlighted
Best Response confirmed by Christopher Hoard (MVP)
Solution
It’s probably set by the OWA policy in Exchange! Talk to the administrator

From: https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact

“Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users can't add, change, or remove their profile picture. For example, if a user uploads a profile picture that's approved by your organization's IT or HR department, no action is needed. However, if a user uploads a picture that's inappropriate, change the picture according to your organization's internal policies”

Adam