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Chridat's avatar
Chridat
Copper Contributor
Mar 01, 2024

Cannot see meeting participants or my own video

I have been using the new teams app, but when I join a meeting no video of the participants or myself shows up on my screen. They can all see and hear me fine but I cannot see them. I just get a blac...
microsoft teams
Quality & Performance
Paul_Keijzers's avatar
Paul_Keijzers
MVP
Mar 01, 2024

Chridat The easiest way is to reinstall teams Or 

New:

C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

 

Classic

%appdata%\Microsoft\Teams

 

Adjusted instructions that cover both app types.

 

  1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

  2. Open the Run dialog box by pressing the Windows logo key + R

  3. In the Run dialog box, copy/paste:

    • new Teams app: C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

    • classic Teams app: %appdata%\Microsoft\Teams

  4. Delete all files and folders in the directory.

  5. Restart Teams.

  • Chridat's avatar
    Chridat
    Copper Contributor
    Mar 01, 2024

    HIi Paul_Keijzers, I've tried both of them. Same result. Webcam is running, shows up fine in other apps, but no video of me or participants.

    • Paul_Keijzers's avatar
      Paul_Keijzers
      MVP
      Mar 01, 2024

      Chridat I would suggest to create a ticket as this method should have solved the issue.

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