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Anonymous2240's avatar
Anonymous2240
Copper Contributor
Sep 20, 2019
Solved

CAN'T sign in to Microsoft teams

I can't sign in to my Microsoft Teams desktop application and it keeps telling me We'are sorry-we've run into an issue, I have changed internet rebooted my computer several times, SAME ISSUE
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IT Pro Training
microsoft teams
  • Richardrut's avatar
    Richardrut
    Sep 22, 2019

    Anonymous2240I believe What is happening is on the Microsoft end! Make sure you have an updated acc# and you type in your Microsoft Teams credentials correctly ! We had a problem for a bit but We were able to resolve it ! darn SSSH KEYS ! Always been a PROBLEM !

Mer2112's avatar
Mer2112
Copper Contributor
Jul 25, 2020

stefankabi 

 

Thanks for the help.

 

Just so I've got this straight:

 

1) Delete LocalState folder.

2) Create text file in Microsoft.AAD.BrokerPlugin_... directory called LocalState.txt and rename it to LocalState with no extension. 

3) Try and login to Teams.

 

Correct?

 

Thanks

stefankabi's avatar
stefankabi
Copper Contributor
Jul 25, 2020

Mer2112 

 

yeah exactly. I took a before and after screenshot. but i think you got it right.

  • Mer2112's avatar
    Mer2112
    Copper Contributor
    Jul 25, 2020
    Thank you! Can't wait to try it on Monday. We've got 2 people in the office that can't sign in.
    • stefankabi's avatar
      stefankabi
      Copper Contributor
      Jul 25, 2020

      Mer2112 

       

      i already wrote an batch file for it because it was a problem that comes more and more often.

      but fixed it for me forever, whereever i used it.

       

      just create a batch file with this:

       

      taskkill /IM teams.exe /f
      cd "%LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy"
      rmdir LocalState
      > LocalState type nul

       

      and run it as user, where teams is unable to login.

      But its important to not run it as admin, because it will fix it for admin and not the user 🙂

      • Nich_FletcherNichF's avatar
        Nich_FletcherNichF
        Copper Contributor
        Dec 03, 2020

        stefankabiThis still works but you may have to work your way manually (del ... *.*, rmdir ... repeatedly) through the sub-folders and randomly named .def files (up to 2 further sub-levels I found). It worked for using Teams v1.3.00.28779