Forum Discussion
Can't open Word, Excel or Powerpoint files via Teams and Sharepoint
Does anybody know why I can't open a Word, Excel via Teams?
Up until yesterday, I was able to click on the file I wanted to open, select the ellipsis, select 'Open in Word/Excel' and the file would open. Now I get an Alert message saying "Sorry, we couldn't open the file"
Any suggestions most welcome as this is driving me crazy!
Thanks in advance
Faye
1 Reply
Traudf01 This sounds very frustrating. Here's an older string from someone that experienced similar issues and was able to resolve it by going into task manager and ending all tasks associated with Teams. Another thought perhaps it was a cache issue because after restarting it started to work again.
If those things do not work, I would suggest asking at answers.microsoft.com so they can help you troubleshoot your specific issue and help you determine what the issue is. Thanks for reaching out.
