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alexkonie's avatar
alexkonie
Copper Contributor
Nov 26, 2021

Can't log in to my own organisation after inactivity

Hi all,

I set up MS Teams for my own organisatin (Free version). I am the one who set it up and the only one in the organisation. I haven't used it for a few months and when tried to set up calls with clients recently, I found that I can no longer log in. 

 

It let's me select <ABC> org when logging in, go through the verification process, but then I get the following message: "You don't have access to the <ABC> org in Teams. Select another org, or contact your admin for more details."

 

I have tried deleting the cache, uninstalling and reinstalling Teams but with no result. I have tried using the web app and desktop app, Chrome and Microsoft Edge.

 

Any advice?

 

Administrator
microsoft teams

3 Replies

  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    MVP
    Nov 27, 2021
    Hi, as it been months it could be that is has been deleted if you haven't been active/signed in? I know Microsoft introduced automatic license expiration of 3 months for Teams free orgs. missing activity. This because so many people create Teams free orgs. without using them.

    So probably you need to set one up again but with a different account. You have access to Azure AD free when using Teams free so to verify you can also try signing in here https://portal.azure.com If no luck, probably not there anymore. Do this with a separate browser profile or InPrivate / Incognito mode.
    • alexkonie's avatar
      alexkonie
      Copper Contributor
      Nov 28, 2021
      Thank you for your response. I think it did get deleted, but I wish I got notified about that before it happened. I was working for a client for a few months and had no need to use my Teams account, which doesn't mean I wasn't going to want to go back and use it now that the contract is over! Unfortunate. Thank you for your help Christian.

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