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Can't give control of screen when sharing it with someone.

%3CLINGO-SUB%20id%3D%22lingo-sub-892133%22%20slang%3D%22en-US%22%3ECan't%20give%20control%20of%20screen%20when%20sharing%20it%20with%20someone.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-892133%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20screen%20sharing%20in%20teams%20I%20am%20not%20able%20to%20give%20someone%20control%20of%20my%20screen.%20The%20option%20is%20just%20grayed%20out%20and%20it%20says%20I%20can't%20give%20control%20because%20hardware%20acceleration%20is%20disabled.%20I%20have%20gone%20through%20many%20different%20trouble%20shooting%20steps%20along%20with%20updating%20all%20relevant%20drivers%20and%20applications.%20The%20only%20work%20around%20I%20can%20find%20for%20this%20is%20to%20disconnect%20my%20laptop%20from%20the%20dock%2C%20exit%20teams%20fully%2C%20change%20the%20main%20display%2C%20and%20then%20reopen%20teams.%20It%20then%20starts%20to%20work%20even%20if%20you%20plug%20back%20in%20the%20dock%20but%20if%20you%20quit%20teams%20again%20the%20same%20issue%20comes%20up%20again.%26nbsp%3B%20Is%20anyone%20else%20having%20this%20issue%20or%20know%20a%20way%20to%20fix%20it%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELaptop%20-%26nbsp%3B%3CSPAN%3EDell%20XPS%2013%209370%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EDock%20-%20Dell%20D6000%3C%2FP%3E%3CP%3EGPU%20-%20Intel%20UHD%20Graphics%20620%3C%2FP%3E%3CP%3EMonitors%20-%20Dell%20P2319H%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-892133%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUser%20Interface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-926724%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20give%20control%20of%20screen%20when%20sharing%20it%20with%20someone.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-926724%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F419703%22%20target%3D%22_blank%22%3E%40nelsonsurico%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20some%20users%20with%20the%20same%20problem.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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nelsonsurico
Occasional Visitor

When screen sharing in teams I am not able to give someone control of my screen. The option is just grayed out and it says I can't give control because hardware acceleration is disabled. I have gone through many different trouble shooting steps along with updating all relevant drivers and applications. The only work around I can find for this is to disconnect my laptop from the dock, exit teams fully, change the main display, and then reopen teams. It then starts to work even if you plug back in the dock but if you quit teams again the same issue comes up again.  Is anyone else having this issue or know a way to fix it?

 

Laptop - Dell XPS 13 9370

Dock - Dell D6000

GPU - Intel UHD Graphics 620

Monitors - Dell P2319H

1 Reply

@nelsonsurico 

We have some users with the same problem.

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