Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

Can't access Teams Admin Center!

%3CLINGO-SUB%20id%3D%22lingo-sub-1447967%22%20slang%3D%22en-US%22%3ECan't%20access%20Teams%20Admin%20Center!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1447967%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3Eat%20the%20end%20of%20April%20I%20created%20a%20team%20but%20if%20I%20try%20to%20log%20into%20the%20Teams%20Admin%20Center%20(admin.teams.microsoft.com)%20with%20admin%20credentials%20(admin%40%3CEM%3Edomain%3C%2FEM%3E.onmicrosoft.com)%20I%20get%20a%20FAILED_TO_AUTO_DISCOVER_DOMAIN%20error.%3C%2FP%3E%3CP%3EActually%20I%20have%203%20users%20with%20Microsoft%20Teams%20license%20assigned%20accordin%20to%20Microsoft%20365%20Admin%20Center.%3C%2FP%3E%3CP%3EI'm%20not%20using%20an%20external%20domain%20but%20the%20default%20onmicrosoft.com%20domain.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESince%20I'm%20not%20able%20to%20log%20into%20teams%20admin%20center%20I%20can't%20change%20settings%20like%20external%20and%20guest%20access.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20someone%20help%20me%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1447967%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EFAILED_TO_AUTO_DISCOVER_DOMAIN%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETeams%20Admin%20Center%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1448806%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20access%20Teams%20Admin%20Center!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1448806%22%20slang%3D%22en-US%22%3E%3CP%3EOpen%20a%20support%20case%20and%20report%20this.%20As%20for%20changing%20the%20settings%20in%20question%2C%20you%20can%20do%20it%20via%20PowerShell%20too.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1448859%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20access%20Teams%20Admin%20Center!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1448859%22%20slang%3D%22en-US%22%3EThank%20you%20for%20your%20answer.%20Where%20can%20I%20open%20a%20support%20case%3F%20I%E2%80%99m%20using%20Microsoft%20Teams%20Free%20so%20I%20don%E2%80%99t%20know%20if%20support%20is%20included%20in%20free%20version.%3CBR%20%2F%3EI%20tried%20to%20change%20the%20setting%20via%20Powershell%20but%20it%20gets%20the%20same%20error%20because%20autodiscover%20can%E2%80%99t%20find%20domain%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1457316%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20access%20Teams%20Admin%20Center!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1457316%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58%22%20target%3D%22_blank%22%3E%40Vasil%20Michev%3C%2FA%3E%26nbsp%3B%20can%20you%20help%20me%20please%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1457365%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20access%20Teams%20Admin%20Center!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1457365%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F658088%22%20target%3D%22_blank%22%3E%40adtcmin%3C%2FA%3E%26nbsp%3B%20I%20good%20place%20to%20start%20is%20to%20contact%20Microsoft%20support%20if%20you%20don't%20have%20an%20internal%20IT%20support%20group.%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fcontactus%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fcontactus%2F%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi,

at the end of April I created a team but if I try to log into the Teams Admin Center (admin.teams.microsoft.com) with admin credentials (admin@domain.onmicrosoft.com) I get a FAILED_TO_AUTO_DISCOVER_DOMAIN error.

Actually I have 3 users with Microsoft Teams license assigned accordin to Microsoft 365 Admin Center.

I'm not using an external domain but the default onmicrosoft.com domain.

 

Since I'm not able to log into teams admin center I can't change settings like external and guest access.

 

Can someone help me?

 

Thanks in advance!

5 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution

Open a support case and report this. As for changing the settings in question, you can do it via PowerShell too.

Thank you for your answer. Where can I open a support case? I’m using Microsoft Teams Free so I don’t know if support is included in free version.
I tried to change the setting via Powershell but it gets the same error because autodiscover can’t find domain

@Vasil Michev  can you help me please?

Hi, @adtcmin  I good place to start is to contact Microsoft support if you don't have an internal IT support group.  https://support.microsoft.com/en-us/contactus/

 

@adtcmin 

 

This isolation steps from this link works on my case.

 

https://www.thedailyexploits.co/teams-failed-to-auto-discover-domain/