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TeeBee's avatar
TeeBee
Copper Contributor
Feb 26, 2020

Can not assign phone number to licensed user

Hi, added a couple of new phone numbers and Microsoft 365 E5 licenses to my tenant this morning. Several hours later I tried to assign these phone numbers to licensed users but there is only the ch...
Administrator
microsoft teams
Andrew Hodges's avatar
Andrew Hodges
Bronze Contributor

TeeBee 

 

Users won't show if you haven't assigned a license to them. Check below. If that's not it check the old legacy portal as I had issues with the Teams Admin centre when doing this in our tenant.  If that still doesnt work then raise a ticket with Microsoft to help you out. 

 

TeeBee's avatar
TeeBee
Copper Contributor
Mar 05, 2020

Hi Andrew Hodges,

 

problem solved by:

  1. being patient and waiting a few hours after license assignment
  2. using "legacy portal / voice / voice users" for number assignment

It does not work in Teams admin center and it does also not work in legacy portal under "voice/phone numbers". That's all 🙂

 

Thanks a lot (y)

 

 

 

  • Piasother's avatar
    Piasother
    Copper Contributor
    May 07, 2020

    Please share detailed steps off how you did it.Struggling to assign as wellTeeBee 

  • Arjun_3996's avatar
    Arjun_3996
    Copper Contributor
    May 22, 2020

    Could you please share detailed steps how you did it. Struggling to assign as wellTeeBee 

  • JerryB130's avatar
    JerryB130
    Copper Contributor
    Apr 15, 2021

    TeeBee 

    I am still having issues assigning users to Phone numbers - users don't appear when editing the phone number

     

    • AndyDW's avatar
      AndyDW
      Copper Contributor
      Apr 20, 2021

      JerryB130 

       

      same issue here... got one assigned 

       

      anyone a idea? 

      • AndyDW's avatar
        AndyDW
        Copper Contributor
        Apr 20, 2021
        maybe found a solution, try use the display name

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